The DYOJO Property Restoration Resources Library

The DYOJO Way: developing Intentional Restorers at every level:

I am a technician wanting to career growth development
I am a manager looking for management and leadership skills development
I am an estimator looking for estimating and project management skills development
I am an owner looking for process improvement and team development
I am an adjuster looking for Xactimate and negotiation skills development

Property Restoration Resources Library

A-C / E-H / I-L / M-P / Q-T / U-Z

A

Accountability
- Garbage In, Garbage Out (Part 1)
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
Acquisitions
- Property Restoration Company Acquisitions
Adjusters
Adversity
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
Advocacy
- A History of Collaboration; A Future of Advocacy
Air Movers
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
Alignment
- Aligning Your Mindset for Executing on Your Leadership Goals
Appraisal
- Insurance Appraisals for Property Damage Claims (Article)
- Insurance Appraisals for Property Damage Claims (Video - Part 1)
Asbestos
- Hiring an Asbestos Contractor

B

Bad Faith
- The Keodalah Claim
Books - from restorers, by restorers
- The DYOJO Reading List - December 2020
- The DYOJO Reading List - January 2021
- The DYOJO Reading List - February 2021
Book Reviews
- Get Out of The Truck by Idan Shpizear
- Insuring Tomorrow by Tony Canas and Carly Burnham
- The ServiceMaster Story: Navigating the Tension Between People and Profit by Al Erisman
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success by Rachel Steward
- When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson

The Blame Game
- Eliminating Blame In Your Organization

C

Call Center (see also Intake Process)
Career Development
- Property Restoration Career Development - Customer Service
Claims
CCA - Clarity, Consistency, and Accountability
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
Change Management
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
Cleanliness
- Property Restoration Career Development - Customer Service
Coaching
- Do You Remember Your First Time?
- The Four P's of Competitive Success
Collaboration
- A History of Collaboration; A Future of Advocacy
- Local Networking in Smaller Communities - FacilitiesNet
Communication
- Communication with the Carriers is Key to Successful Claims Experience
- Garbage In, Garbage Out - Part 1
- Intentionally Developing People Skills
- Property Restoration Career Development - Customer Service
Compliments
- Paying A Compliment Is Inexpensive And Effective
Conflict
- Resolving Insurance Claims Disputes and Denials with Bill Wilson
- 6 Keys to Positive Organizational Conflict
Controversial Topics
- Industry High Horses: Fire Chasing - C&R Magazine
Coronavirus (see COVID-19)
COVID-19
- Insurance Coverage for Contractors Handling Coronavirus Disinfection
- Overcoming Legal Concerns Amid Coronavirus Cleaning Q&A with Ed Cross
Credit
- Personal and Business Credit Repair Solutions
Culture
- Book - Be Intentional: Culture by various authors
- Eight Keys to Building a Culture of Safety
- Eliminating Blame In Your Organization
- Four Key Factors to Identify Strong Talent
- 6 Keys to Positive Organizational Conflict
- The Norms and Expectations of a Strong Culture
- Creating a purpose greater than a paycheck with Al Erisman (video)
- The Value of a PPE Bag
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
Customer Service
- Garbage In, Garbage Out - Part 1
- Property Restoration Career Development - Customer Service
- The Keodalah Claim

D

Delegation
- Delegation, Dwight Schrute, and COVID-19
- Garbage In, Garbage Out (Part 1)
Digital Marketing
- Making the Most of Digital Marketing Investments
Disaster Response Planning
- Developing an Actionable, Effective Disaster Plan
Disinfection
- Insurance Coverage for Contractors Handling Coronavirus Disinfection
Disputes and Denials (claims)
- Appraisals for Property Damage Claims (Article)
- Appraisals for Property Damage Claims (Video - Part 1)
- Communication with the Carriers is Key to Successful Claims Experience
- When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson
Docusketch
- a
Drying Equipment
- Born to Repair - Tip of the Week
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)

E-H

E

Employee
Entrepreneurship
Environmental Consultants
- Elevating Your Microbial Remediation Game
Estimating
Equipment
- Born to Repair - Tip of the Week
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
Execution
- Aligning Your Mindset for Executing on Your Leadership Goals

F

Facilities Management / Managers (FM)
- How to Network with Facility Management Peers - FM Executive
Fear
Financial
- Leading Yourself Before You Can Lead Others
- Personal and Business Credit Repair Solutions
Fire Damage
- Industry High Horses: Fire Chasing - C&R Magazine
- The Format for Successful Fire Damage Restoration Estimates
Format (Estimating)
- The Art and Science of Insurance Claims Estimating

G

Goals
- Aligning Your Mindset for Executing on Your Leadership Goals
- I'd be an Entrepreneur, BUT...
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success
Growth
- Growing Your Business Too Fast Can Be Fatal
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)

H

Habits
- Habits of Xactimate Estimating Success
Headers
- The Art and Science of Insurance Claims Estimating
Hiring
- Four Key Factors to Identify Strong Talent
History
- A History of Collaboration; A Future of Advocacy
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
Humility
- Humility with Mark Whatley
Humor
- Humor & Instagram with Water Damage Daily

I-L

I

Innovation
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- Innovation will be the Only Post-Pandemic Path Forward
Insurance Claims (see claims)
Intake Process and/or Froms
- Garbage In, Garbage Out (Part 1)