The DYOJO Library
Helping contractors shorten
their DANG learning curve.
The DYOJO resource library for contractors
The DYOJO stands for The Do Your Own Job Dojo. We create content designed to help contractors shorten their DANG learning curve. This page includes resources for education, training, and professional development and will benefit professionals who provide services in the construction industry.
their DANG learning curve.
The DYOJO resource library for contractors
- Alphabetical items by topic
- Content from The DYOJO by date
- Book reviews
- Books from The DYOJO
- Property Restoration History
The DYOJO stands for The Do Your Own Job Dojo. We create content designed to help contractors shorten their DANG learning curve. This page includes resources for education, training, and professional development and will benefit professionals who provide services in the construction industry.
Ready to shorten your DANG learning curve?
- Watch or Listen to The DYOJO Podcast - helping contractors shorten their DANG learning curve
- Buy a Book by The Intentional Restorer
- Join The DYOJO Mailing List
Property Restoration Resources Library (Alphabetical by Topic)
A
- Accountability
- Garbage In, Garbage Out (Part 1)
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Acquisitions
- Adjusters
- Adversity
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Advocacy
- Air Movers
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- Alignment
- Appraisal
- Insurance Appraisals for Property Damage Claims (Article)
- Insurance Appraisals for Property Damage Claims (Video - Part 1)
- Asbestos
B
- Bad Faith
- Bankrupt
- Books - from restorers, by restorers
- The DYOJO Reading List - December 2020
- The DYOJO Reading List - January 2021
- The DYOJO Reading List - February 2021
- Book Reviews
- Get Out of The Truck by Idan Shpizear
- Insuring Tomorrow by Tony Canas and Carly Burnham
- The ServiceMaster Story: Navigating the Tension Between People and Profit by Al Erisman
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success by Rachel Steward
- When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson
- The Blame Game
C
- Call Center (see also Intake Process)
- Career Development
- Property Restoration Career Development - Customer Service
- Catastrophe Work (CAT)
- Getting Paid For Catastrophe Response (Cleanfax)
- Claims
- CCA - Clarity, Consistency, and Accountability
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Change Management
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Cleanliness
- Property Restoration Career Development - Customer Service
- Coaching
- Collaboration
- A History of Collaboration; A Future of Advocacy
- Local Networking in Smaller Communities - FacilitiesNet
- Collections
- Getting Paid For Catastrophe Response (Cleanfax)
- Communication
- Communication with the Carriers is Key to Successful Claims Experience
- Garbage In, Garbage Out - Part 1
- Intentionally Developing People Skills
- Property Restoration Career Development - Customer Service
- Compliments
- Conflict
- Resolving Insurance Claims Disputes and Denials with Bill Wilson
- 6 Keys to Positive Organizational Conflict
- Content
- Creating Impactful Content (Property Casualty 360)
- Controversial Topics
- Industry High Horses: Fire Chasing - C&R Magazine
- Coronavirus (see COVID-19)
- COVID-19
- Credit
- Personal and Business Credit Repair Solutions
- Culture
- Book - Be Intentional: Culture by various authors
- Eight Keys to Building a Culture of Safety
- Eliminating Blame In Your Organization
- Four Key Factors to Identify Strong Talent
- 6 Keys to Positive Organizational Conflict
- The Norms and Expectations of a Strong Culture
- Creating a purpose greater than a paycheck with Al Erisman (video)
- The Value of a PPE Bag
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Customer Service
- Garbage In, Garbage Out - Part 1
- Property Restoration Career Development - Customer Service
- The Keodalah Claim
D
- Delegation
- Digital Marketing
- Disaster Response Planning
- Disinfection
- Disputes and Denials (claims)
- Appraisals for Property Damage Claims (Article)
- Appraisals for Property Damage Claims (Video - Part 1)
- Communication with the Carriers is Key to Successful Claims Experience
- When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson
- Docusketch
- a
- Drying Equipment
- Born to Repair - Tip of the Week
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
E
- Employee
- Entrepreneurship
- Environmental Consultants
- Estimating
- Book - Be Intentional: Estimating by Jon Isaacson
- Baby Steps and Estimating in 2021
- Habits of Xactimate Estimating Success
- Nothing Scarier Than Scope Creep
- The Art and Science of Insurance Claims Estimating
- The Format for Successful Fire Damage Restoration Estimates
- The 10 Commandments of Xactimate Estimating Success
- The Three R's of Mastering Xactimate for Beginners
- Xactimate Resources Page
- Equipment
- Born to Repair - Tip of the Week
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- Expert
- Execution
F
- Facilities Management / Managers (FM)
- How to Network with Facility Management Peers - FM Executive
- Fear
- Financial
- Leading Yourself Before You Can Lead Others
- Personal and Business Credit Repair Solutions
- The 4 Modes of Profitability for Contractors (C&R Magazine
- Fire Damage
- Format (Estimating)
G
- Goals
- Aligning Your Mindset for Executing on Your Leadership Goals
- I'd be an Entrepreneur, BUT...
- Setting Goals and Achieving Them
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success
- Growth
- Growing Your Business Too Fast Can Be Fatal
- The 4 Modes of Profitability for Contractors (C&R Magazine
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
H
- Habits
- Headers
- Hiring
- History
- A History of Collaboration; A Future of Advocacy
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Humility
- Humor
- Hurricane Recovery
- See Catastrophe Response
- See Catastrophe Response
- a
I
- Innovation
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- How to Properly Implement Technology to Improve Restoration Workflows (Restoration & Remediation Magazine)
- Innovation will be the Only Post-Pandemic Path Forward
- Insurance Claims (see claims)
- Intake Process and/or Froms
- Garbage In, Garbage Out (Part 1)
J
K
L
- Leadership (people in a position of)
- Aligning Your Mindset for Executing on Your Leadership Goals
- Delegation, Dwight Schrute, and COVID-19
- Leading Yourself Before You Can Lead Others
- The Four P's of Competitive Success
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success
- Legal
- Losing Your Business
M
- Management
- Marketing
- How to Network with Facility Management Peers - FM Executive
- Local Networking in Smaller Communities - FacilitiesNet
- Matterport
- Mentorship
- Mergers & Acquisitions (M&A)
- Millennials
- Mold Remediation
- Motivation
N
- Negotiating with Adjusters
- Networking
- Becoming an Expert (Cleaning & Restoration Magazine)
- How to Network with Facility Management Peers - FM Executive
- Local Networking in Smaller Communities - FacilitiesNet
- Taking a New Loss (see also Intake)
- Nineties (90's) References
O
- Office Drama
P
- People
- Four Key Factors to Identify Strong Talent
- Intentionally Developing People Skills
- Positive Leadership Fosters Employee Retention
- Preventing Employee Turnover
- 6 Keys to Positive Organizational Conflict
- The Four P's of Competitive Success
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Personal Development
- I'd be an Entrepreneur, BUT...
- Personal and Business Credit Repair Solutions
- Property Restoration Career Development - Customer Service
- Setting Goals and Achieving Them
- Unqualified Success
- Personal Protective Equipment (PPE)
- Plumbers
- Developing Relationships with Plumbers to Increase Water Damage Leads
- Podcasts by Restoration Professionals for Restoration Professionals
- Blue Collar Nation
- Disaster Podcaster
- GMS Podcast by GMS Distribution
- Restoration Rundown by Ironclad Restoration Marketing
- Restoration Today by C&R Magazine
- ServiceMonster Podcast
- The DYOJO Podcast
- Priorities / Prioritization
- Pricing
- Processes
- Production
- Profits / Profitability
- The 4 Modes of Profitability for Contractors (C&R Magazine
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Professional Development
- Becoming an Expert (Cleaning & Restoration Magazine)
- Property Restoration Career Development - Customer Service
- The Three R's of Mastering Xactimate for Beginners
- Project Management
- Purpose
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
Q
Quality Control
- Garbage In, Garbage Out (Part 1)
R
- Recruitment
- Referrals
- Developing Relationships with Plumbers to Increase Water Damage Leads
- Garbage In, Garbage Out (Part 1)
- Rejection
- Relationships (professional)
- Remote Work in property restoration
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Retention (employee)
S
- Safety
- Sales
- Industry High Horses: Fire Chasing - C&R Magazine
- Local Networking in Smaller Communities - FacilitiesNet
- Scaling
- Scope Creep
- SEO
- Silica Sand
- Social Media
- Soft Skills
- Starting a Business
- Storm Response
- See Catastrophe Response
- Success
- Garden Envy
- The Four P's of Competitive Success
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Personal and Business Credit Repair Solutions
T
- Teamwork
- Technology
- How to Properly Implement Technology to Improve Restoration Workflows (Restoration & Remediation Magazine)
- Third Party Administrators (TPAs)
- Three Dimensional (3D) Photos and/or Scans
- Training
- Becoming an Expert (Cleaning & Restoration Magazine)
- Positive Leadership Fosters Employee Retention
- Property Restoration Career Development - Customer Service
- Want to Reach Your Goals? You Must Train Your Team
- Turnover
U
V
- Values
- Four Key Factors to Identify Strong Talent
- Property Restoration Career Development - Customer Service
- Vision
- Climbing With, Not Over Each Other
- Garden Envy
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be eve Massive Success
W
- Water Damage Leads
- Developing Relationships with Plumbers to Increase Water Damage Leads
- Workflow
- How to Properly Implement Technology to Improve Restoration Workflows (Restoration & Remediation Magazine)
- Work Orders
X
Y
Z
Property Restoration Resources Library (By Date)
2023
2022
- Becoming an Expert (Cleaning & Restoration Magazine)
- How to Properly Implement Technology to Improve Restoration Workflows (Restoration & Remediation Magazine)
- Getting Paid For Catastrophe Response (Cleanfax)
- Creating Impactful Content (Property Casualty 360)
- The 4 Modes of Profitability for Contractors (C&R Magazine
- The Old New: Embracing a Restorative Mindset (R&R Magazine)
- Markup vs Margin in the Restoration Industry (Cleanfax)
- Quantifying Property Restoration Mastery (C&R Magazine)
- Goals, Effort, and Results: Developing Excellence in Your Team (Cleanfax)
- 3 Guiding Principles For Better Project Outcomes (C&R Magazine)
- Talking To Customers With Precision and Poise (Cleanfax)
- Restoration Squid Game: Carriers, Contractors, and Consumers (C&R Magazine)
- Resolving Disputes: Conclusions Aren’t Facts (Cleanfax)
- Fire Chasing: 7 Questions to Consider (C&R Magazine)
- Entrepreneurship is an Experiment (Cleanfax)
- Industry High Horses: Fire Chasing (C&R Magazine)
2021
- The Art and Science of Insurance Claims Estimating (Cleaning & Restoration Magazine)
- Back to the Future: How Restorers Can Keep It Simple in 2022 (Restoration & Remediation Magazine)
- The Need for SPEeD in Project Management (C&R Magazine)
- Reconsider How You Think About the Workplace (R&R Magazine)
- Danger Lurks in the Routine: Learning From Tragedy So We Can Better Prevent It (C&R Magazine)
- Becoming the Leader Your Team Needs: Inspiring Your People to Pursue Excellence (R&R Magazine)
- Opinion: Do You Know the Value of Your Data? (C&R Magazine)
- An Estimator Who Can’t Install vs. an Installer Who Can’t Estimate (R&R Magazine)
- If You Build It, They Will Come (and other lies about business from Kevin Costner) (C&R Magazine)
- Training Restoration Technicians to Sketch for Xactimate (R&R Magazine)
- Secrets to Recruiting, Hiring, and Retaining Good Talent in Property Restoration (C&R Magazine)
- Organizational Awareness Can Lead to Greatness (R&R Magazine)
- Leadership Distinctives of an Industry Giant (R&R Magazine)
- Mindset + Habits: Become the Hero of Your Own Story (R&R Magazine)
- Restoration Past, Present, and Future Converge (R&R Magazine)
- Property Restoration Trends: Mergers and Acquisitions (R&R Magazine)
- The Format for Successful Fire Damage Restoration Estimates (R&R Magazine)
- The Norms and Expectations of a Strong Culture (R&R Magazine)
- Developing Relationships with Plumbers to Increase Water Damage Leads (R&R Magazine)
- Baby Steps and Estimating in 2021 (R&R Magazine)
2020
- Garbage In, Garbage Out (Part 2): The Imperial Order of the Work Order (R&R Magazine)
- Tripping Over Nickels While Leaving Behind Thousands of Dollars (R&R Magazine)
- Climbing With (Not Over) Each Other (R&R Magazine)
- Goldilocks, The Adjuster, and the 3 Estimator Bears (R&R Magazine)
- Nothing is Scarier than Scope Creep (R&R Magazine)
- Skilled at Trades; Struggling with Business (R&R Magazine)
- Do You Remember Your First Time? (R&R Magazine)
- Growing Your Business Too Fast Can be Fatal (R&R Magazine)
- Aligning Your Mindset for Executing on Your Leadership Goals (R&R Magazine)
- Delegation, Dwight Schrute, and COVID-19 (R&R Magazine)
- A History of Collaboration; A Future of Advocacy (R&R Magazine)
- Making the Most of Digital Marketing Investments (R&R Magazine)
- Preventing Explosive Office Drama (R&R Magazine)
- Garbage In, Garbage Out (Part 1) (R&R Magazine)
2019
- HELP! Claims Review Shredded My Estimate (R&R Magazine)
- Intentionally Developing People Skills (R&R Magazine)
- How to Start Your Restoration Company with Pennies (R&R Magazine)
- Habits of Xactimate Estimating Success (R&R Magazine)
- Preventing Employee Turnover (R&R Magazine)
- The Four P's of Competitive Success (R&R Magazine)
- The Keodalah Claim & What It Could Mean for Restorers (R&R Magazine)
- Hiring Asbestos Contractors and Liability (R&R Magazine)
- Property Restoration Company Acquisitions (R&R Magazine)
- The Value of a PPE Bag (R&R Magazine)
2018
- 8 Keys to Building a Culture of Safety (R&R Magazine)
- Positive Leadership Fosters Employee Retention (R&R Magazine)
- Restorer's Perspective: The 3 R's of Mastering Xactimate for Beginners (R&R Magazine)
- The 10 Commandments of Xactimate Estimating Success (R&R Magazine)
- Garden Envy: Secrets Behind the Best Gardens and Businesses (R&R Magazine)
- Six Keys to Positive Organizational Conflict (R&R Magazine)
- 4 Key Factors to Identify Strong Talent (R&R Magazine)
2017
- I'd be an Entrepreneur, but.... (R&R Magazine)
- Crave Success? Then Get Up, and Get Moving (R&R Magazine)
2016
- 3 Keys to Successfully Approaching New Clients Through Email (R&R Magazine)
- Rethinking the Annual Review Process (R&R Magazine)
- Peeling Back 5 Layers of Communication in a Restoration Business (R&R Magazine)
- Shared Spaces: Shaking Up the Restoration In-Office Experience (R&R Magazine)
Property Restoration History and Resources
Property Restoration Historical Timeline:
- People
- Organizations
- Innovations
- Significant events
- Contact The DYOJO to contribute
The DYOJO​ Book Reviews for Contractors:
- Unqualified Success by Rachel Stewart
- Insuring Tomorrow by Tony Canas and Carly Burnham
- Network Beyond Bias by Amy Waninger
- Get Out of the Truck by Idan Shpizear
- The ServiceMaster Story by Albert Erisman
- When Worlds Collide by Bill Wilson
