The DYOJO Property Restoration Resources Library
The DYOJO Way: developing Intentional Restorers at every level:
- I am a technician wanting to career growth development
- I am a manager looking for management and leadership skills development
- I am an estimator looking for estimating and project management skills development
- I am an owner looking for process improvement and team development
- I am an adjuster looking for Xactimate and negotiation skills development
Property Restoration Resources Library
A
- Accountability
- Garbage In, Garbage Out (Part 1)
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Acquisitions
- Adjusters
- Adversity
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Advocacy
- Air Movers
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- Alignment
- Appraisal
- Insurance Appraisals for Property Damage Claims (Article)
- Insurance Appraisals for Property Damage Claims (Video - Part 1)
- Asbestos
B
- Bad Faith
- Books - from restorers, by restorers
- The DYOJO Reading List - December 2020
- The DYOJO Reading List - January 2021
- The DYOJO Reading List - February 2021
- Book Reviews
- Get Out of The Truck by Idan Shpizear
- Insuring Tomorrow by Tony Canas and Carly Burnham
- The ServiceMaster Story: Navigating the Tension Between People and Profit by Al Erisman
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success by Rachel Steward
- When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson
- The Blame Game
C
- Call Center (see also Intake Process)
- Career Development
- Property Restoration Career Development - Customer Service
- Claims
- CCA - Clarity, Consistency, and Accountability
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Change Management
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Cleanliness
- Property Restoration Career Development - Customer Service
- Coaching
- Collaboration
- A History of Collaboration; A Future of Advocacy
- Local Networking in Smaller Communities - FacilitiesNet
- Communication
- Communication with the Carriers is Key to Successful Claims Experience
- Garbage In, Garbage Out - Part 1
- Intentionally Developing People Skills
- Property Restoration Career Development - Customer Service
- Compliments
- Conflict
- Resolving Insurance Claims Disputes and Denials with Bill Wilson
- 6 Keys to Positive Organizational Conflict
- Controversial Topics
- Industry High Horses: Fire Chasing - C&R Magazine
- Coronavirus (see COVID-19)
- COVID-19
- Credit
- Personal and Business Credit Repair Solutions
- Culture
- Book - Be Intentional: Culture by various authors
- Eight Keys to Building a Culture of Safety
- Eliminating Blame In Your Organization
- Four Key Factors to Identify Strong Talent
- 6 Keys to Positive Organizational Conflict
- The Norms and Expectations of a Strong Culture
- Creating a purpose greater than a paycheck with Al Erisman (video)
- The Value of a PPE Bag
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Customer Service
- Garbage In, Garbage Out - Part 1
- Property Restoration Career Development - Customer Service
- The Keodalah Claim
D
- Delegation
- Digital Marketing
- Disaster Response Planning
- Disinfection
- Disputes and Denials (claims)
- Appraisals for Property Damage Claims (Article)
- Appraisals for Property Damage Claims (Video - Part 1)
- Communication with the Carriers is Key to Successful Claims Experience
- When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson
- Docusketch
- a
- Drying Equipment
- Born to Repair - Tip of the Week
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
E
- Employee
- Entrepreneurship
- Environmental Consultants
- Estimating
- Book - Be Intentional: Estimating by Jon Isaacson
- Baby Steps and Estimating in 2021
- Habits of Xactimate Estimating Success
- Nothing Scarier Than Scope Creep
- The Art and Science of Insurance Claims Estimating
- The Format for Successful Fire Damage Restoration Estimates
- The 10 Commandments of Xactimate Estimating Success
- The Three R's of Mastering Xactimate for Beginners
- Xactimate Resources Page
- Equipment
- Born to Repair - Tip of the Week
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- Execution
F
- Facilities Management / Managers (FM)
- How to Network with Facility Management Peers - FM Executive
- Fear
- Financial
- Leading Yourself Before You Can Lead Others
- Personal and Business Credit Repair Solutions
- Fire Damage
- Format (Estimating)
G
- Goals
- Aligning Your Mindset for Executing on Your Leadership Goals
- I'd be an Entrepreneur, BUT...
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success
- Growth
- Growing Your Business Too Fast Can Be Fatal
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
H
- Habits
- Headers
- Hiring
- History
- A History of Collaboration; A Future of Advocacy
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Humility
- Humor
I
- Innovation
- Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
- Innovation will be the Only Post-Pandemic Path Forward
- Insurance Claims (see claims)
- Intake Process and/or Froms
- Garbage In, Garbage Out (Part 1)
J
K
L
- Leadership (people in a position of)
- Aligning Your Mindset for Executing on Your Leadership Goals
- Delegation, Dwight Schrute, and COVID-19
- Leading Yourself Before You Can Lead Others
- The Four P's of Competitive Success
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success
- Legal
M
- Management
- Marketing
- How to Network with Facility Management Peers - FM Executive
- Local Networking in Smaller Communities - FacilitiesNet
- Matterport
- Mentorship
- Mergers & Acquisitions (M&A)
- Millennials
- Mold Remediation
N
- Negotiating with Adjusters
- Networking
- How to Network with Facility Management Peers - FM Executive
- Local Networking in Smaller Communities - FacilitiesNet
- Taking a New Loss (see also Intake)
- Nineties (90's) References
O
- Office Drama
P
- People
- Four Key Factors to Identify Strong Talent
- Intentionally Developing People Skills
- Positive Leadership Fosters Employee Retention
- Preventing Employee Turnover
- 6 Keys to Positive Organizational Conflict
- The Four P's of Competitive Success
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Personal Development
- I'd be an Entrepreneur, BUT...
- Personal and Business Credit Repair Solutions
- Property Restoration Career Development - Customer Service
- Unqualified Success
- Personal Protective Equipment (PPE)
- Plumbers
- Developing Relationships with Plumbers to Increase Water Damage Leads
- Podcasts by Restoration Professionals for Restoration Professionals
- Blue Collar Nation
- Disaster Podcaster
- Restore
- ServiceMonster Podcast
- The DYOJO Podcast
- Priorities / Prioritization
- Pricing
- Processes
- Production
- Profits / Profitability
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Professional Development
- Property Restoration Career Development - Customer Service
- The Three R's of Mastering Xactimate for Beginners
- Project Management
- Purpose
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
Q
Quality Control
- Garbage In, Garbage Out (Part 1)
R
- Recruitment
- Referrals
- Developing Relationships with Plumbers to Increase Water Damage Leads
- Garbage In, Garbage Out (Part 1)
- Rejection
- Relationships (professional)
- Remote Work in property restoration
- Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
- Retention (employee)
S
- Safety
- Sales
- Industry High Horses: Fire Chasing - C&R Magazine
- Local Networking in Smaller Communities - FacilitiesNet
- Scaling
- Scope Creep
- SEO
- Silica Sand
- Social Media
- Soft Skills
- Starting a Business
- Success
- Garden Envy
- The Four P's of Competitive Success
- The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
- Personal and Business Credit Repair Solutions
T
- Teamwork
- Third Party Administrators (TPAs)
- Three Dimensional (3D) Photos and/or Scans
- Training
- Positive Leadership Fosters Employee Retention
- Property Restoration Career Development - Customer Service
- Want to Reach Your Goals? You Must Train Your Team
- Turnover
U
V
- Values
- Four Key Factors to Identify Strong Talent
- Property Restoration Career Development - Customer Service
- Vision
- Climbing With, Not Over Each Other
- Garden Envy
- Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be eve Massive Success
W
- Water Damage Leads
- Developing Relationships with Plumbers to Increase Water Damage Leads
- Work Orders
X
Y
Z
Property Restoration History and Resources
Property Restoration Historical Timeline:
- People
- Organizations
- Innovations
- Significant events
- Contact The DYOJO to contribute
The DYOJO Book Reviews for Intentional Property Restoration Contractors:
- Unqualified Success by Rachel Stewart
- Insuring Tomorrow by Tony Canas and Carly Burnham
- Network Beyond Bias by Amy Waninger
- Get Out of the Truck by Idan Shpizear
- The ServiceMaster Story by Albert Erisman
- When Worlds Collide by Bill Wilson