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The DYOJO Property Restoration Resources Library

Property Restoration History
The DYOJO Way: developing Intentional Restorers at every level:
​
  • ​I am a technician wanting to career growth development 
  • ​I am a manager looking for management and leadership skills development 
  • ​I am an estimator looking for estimating and project management skills development 
  • ​I am an owner looking for process improvement and team development 
  • I am an adjuster looking for Xactimate and negotiation skills development

Property Restoration Resources Library

A-C / E-H / I-L / M-P / Q-T / U-Z

A

  • Accountability 
    • Garbage In, Garbage Out (Part 1) 
    • Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
  • Acquisitions
    • ​Property Restoration Company Acquisitions
  • Adjusters
    • Communication with the Carriers is Key to Successful Claims Experience
    • Goldilocks the Adjuster, and the Three Estimator Bears
    • Working with Adjusters
  • Adversity
    • Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
  • Advocacy
    • A History of Collaboration; A Future of Advocacy
  • Air Movers
    • Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
  • Alignment
    • ​Aligning Your Mindset for Executing on Your Leadership Goals
  • Appraisal
    • ​Insurance Appraisals for Property Damage Claims (Article)
    • Insurance Appraisals for Property Damage Claims (Video - Part 1)
  • Asbestos
    • ​Hiring an Asbestos Contractor 

B

  • Bad Faith
    • The Keodalah Claim
  • Books - from restorers, by restorers 
    • ​The DYOJO Reading List - December 2020​
    • The DYOJO Reading List - January 2021
    • The DYOJO Reading List - February 2021
  • Book Reviews
    • Get Out of The Truck by Idan Shpizear
    • Insuring Tomorrow by Tony Canas and Carly Burnham
    • The ServiceMaster Story: Navigating the Tension Between People and Profit by Al Erisman 
    • Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success by Rachel Steward
    • When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson
  • ​​The Blame Game
    • ​Eliminating Blame In Your Organization

C

  • Call Center (see also Intake Process) 
  • Career Development
    • Property Restoration Career Development - Customer Service
  • Claims
    • Communication with the Carriers is Key to Successful Claims Experience
    • HELP! Claims Review Shredded My Estimate
    • Insurance Coverage for Contractors Handling Coronavirus Disinfection
    • Resolving Insurance Claims Disputes and Denials with Bill Wilson
  • CCA - Clarity, Consistency, and Accountability
    • ​Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
  • Change Management
    • Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
  • Cleanliness
    • ​Property Restoration Career Development - Customer Service
  • Coaching
    • Do You Remember Your First Time? 
    • ​The Four P's of Competitive Success
  • Collaboration
    • A History of Collaboration; A Future of Advocacy
    • ​Local Networking in Smaller Communities - FacilitiesNet
  • ​Communication
    • ​Communication with the Carriers is Key to Successful Claims Experience
    • Garbage In, Garbage Out - Part 1
    • Intentionally Developing People Skills
    • Property Restoration Career Development - Customer Service
  • Compliments
    • Paying A Compliment Is Inexpensive And Effective
  • Conflict
    • Resolving Insurance Claims Disputes and Denials with Bill Wilson
    • 6 Keys to Positive Organizational Conflict
  • Controversial Topics
    • Industry High Horses: Fire Chasing - C&R Magazine
  • Coronavirus (see COVID-19)
  • COVID-19
    • Insurance Coverage for Contractors Handling Coronavirus Disinfection
    • ​Overcoming Legal Concerns Amid Coronavirus Cleaning Q&A with Ed Cross
  • Credit
    • Personal and Business Credit Repair Solutions 
  • Culture
    • Book -  Be Intentional: Culture by various authors
    • Eight Keys to Building a Culture of Safety
    • Eliminating Blame In Your Organization
    • Four Key Factors to Identify Strong Talent
    • 6 Keys to Positive Organizational Conflict
    • ​The Norms and Expectations of a Strong Culture
    • Creating a purpose greater than a paycheck with Al Erisman (video) 
    • The Value of a PPE Bag
    • Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
  • Customer Service
    • Garbage In, Garbage Out - Part 1
    • Property Restoration Career Development - Customer Service
    • ​The Keodalah Claim

D

  • Delegation
    • ​​Delegation, Dwight Schrute, and COVID-19
    • Garbage In, Garbage Out (Part 1) 
  • Digital Marketing
    • ​​Making the Most of Digital Marketing Investments
  • Disaster Response Planning
    • ​Developing an Actionable, Effective Disaster Plan 
  • Disinfection
    • Insurance Coverage for Contractors Handling Coronavirus Disinfection
  • Disputes and Denials (claims)
    • Appraisals for Property Damage Claims (Article)
    • Appraisals for Property Damage Claims (Video - Part 1)
    • ​Communication with the Carriers is Key to Successful Claims Experience
    • When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson
  • Docusketch
    • a
  • Drying Equipment
    • Born to Repair - Tip of the Week 
    • ​Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
E-H

E

  • Employee
    • Eliminating Blame In Your Organization
    • Four Key Factors to Identify Strong Talent
    • ​Intentionally Developing People Skills
    • Positive Leadership Fosters Employee Retention
    • Preventing Employee Turnover
    • 6 Keys to Positive Organizational Conflict
    • The Value of a PPE Bag
  • Entrepreneurship
    • ​Don't Let Fear Prevent You From Getting Out of the Truck
    • I'd be an Entrepreneur, BUT...
    • Pricing Yourself Right as an Entrepreneur
    • Skilled at Trades; Struggling with Business
    • Starting Your Restoration Company with Pennies
  • Environmental Consultants
    • ​Elevating Your Microbial Remediation Game
  • Estimating
    • Book - Be Intentional: Estimating by Jon Isaacson
    • Baby Steps and Estimating in 2021
    • Habits of Xactimate Estimating Success
    • Nothing Scarier Than Scope Creep
    • ​The Art and Science of Insurance Claims Estimating
    • The Format for Successful Fire Damage Restoration Estimates 
    • The 10 Commandments of Xactimate Estimating Success
    • The Three R's of Mastering Xactimate for Beginners
    • Xactimate Resources Page
  • Equipment
    • Born to Repair - Tip of the Week
    • Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
  • Execution
    • ​Aligning Your Mindset for Executing on Your Leadership Goals

F

  • Facilities Management / Managers (FM) 
    • How to Network with Facility Management Peers - FM Executive
  • Fear
    • ​Don't Let Fear Prevent You From Getting Out of the Truck
    • I'd be an Entrepreneur, BUT...
    • Take Fear and Loathing out of Social Media
  • Financial 
    • ​Leading Yourself Before You Can Lead Others
    • Personal and Business Credit Repair Solutions 
  • Fire Damage
    • Industry High Horses: Fire Chasing - C&R Magazine
    • ​The Format for Successful Fire Damage Restoration Estimates
  • Format (Estimating)
    • ​The Art and Science of Insurance Claims Estimating

G

  • Goals
    • Aligning Your Mindset for Executing on Your Leadership Goals
    • I'd be an Entrepreneur, BUT...
    • Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success
  • Growth
    • ​Growing Your Business Too Fast Can Be Fatal
    • The ServiceMaster Story: Navigating the Tension Between People and Profit (video)

H

  • Habits
    • Habits of Xactimate Estimating Success
  • Headers
    • The Art and Science of Insurance Claims Estimating
  • Hiring
    • Four Key Factors to Identify Strong Talent
  • History
    • A History of Collaboration; A Future of Advocacy
    • Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
    • The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
  • Humility
    • ​​Humility with Mark Whatley
  • ​Humor
    • ​Humor & Instagram with Water Damage Daily
​
I-L

I

  • Innovation
    • Early Air Mover Wars - Claude Blackburn's Dri Eaz and Lloyd Weaver's Porta Dry (video)
    • ​Innovation will be the Only Post-Pandemic Path Forward
  • Insurance Claims (see claims)​
  • Intake Process and/or Froms
    • ​Garbage In, Garbage Out (Part 1) 

J

K

  • Kindness
    • ​Paying A Compliment Is Inexpensive And Effective
​

L

  • Leadership (people in a position of)
    • Aligning Your Mindset for Executing on Your Leadership Goals
    • ​Delegation, Dwight Schrute, and COVID-19
    • Leading Yourself Before You Can Lead Others
    • ​The Four P's of Competitive Success
    • The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
    • Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be to Achieve Massive Success
  • Legal
    • The Keodalah Claim
    • ​​Overcoming Legal Concerns Amid Coronavirus Cleaning Q&A with Ed Cross​​
M-P

M

  • Management
    • ​Eliminating Blame In Your Organization
    • ​Four Key Factors to Identify Strong Talent
    • Garden Envy
    • Insuring Tomorrow
    • 6 Keys to Positive Organizational Conflict
  • Marketing
    • How to Network with Facility Management Peers - FM Executive
    • Local Networking in Smaller Communities - FacilitiesNet
  • Matterport
    • ​​Innovation will be the Only Post-Pandemic Path Forward
  • Mentorship
    • ​Do You Remember Your First Time? 
  • ​Mergers & Acquisitions (M&A)
    • ​Property Restoration Company Acquisitions
  • Millennials
    • Insuring Tomorrow
  • Mold Remediation 
    • ​Elevating Your Microbial Remediation Game

N

  • Negotiating with Adjusters
    • Communication with the Carriers is Key to Successful Claims Experience
    • HELP! Claims Review Shredded My Estimate
    • Resolving Insurance Claims Disputes and Denials with Bill Wilson
    • Tripping Over Nickels
  • Networking
    • How to Network with Facility Management Peers - FM Executive
    • Local Networking in Smaller Communities - FacilitiesNet
  • Taking a New Loss (see also Intake) 
  • Nineties (90's) References
    • Baby Steps and Estimating in 2021
    • Garbage In, Garbage Out - Part 2
    • I'd be an Entrepreneur, BUT...
​

O

  • Office Drama
    • Garbage In, Garbage Out (Part 1) 
    • ​Preventing Explosive Office Drama

P

  • People
    • Four Key Factors to Identify Strong Talent
    • ​Intentionally Developing People Skills
    • Positive Leadership Fosters Employee Retention
    • Preventing Employee Turnover
    • 6 Keys to Positive Organizational Conflict
    • ​The Four P's of Competitive Success
    • The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
  • Personal Development
    • I'd be an Entrepreneur, BUT...
    • Personal and Business Credit Repair Solutions 
    • Property Restoration Career Development - Customer Service
    • ​Unqualified Success 
  • Personal Protective Equipment (PPE)
    • The Value of a PPE Bag
  • Plumbers
    • Developing Relationships with Plumbers to Increase Water Damage Leads​
  • Podcasts by Restoration Professionals for Restoration Professionals
    • Blue Collar Nation
    • Disaster Podcaster
    • Restore
    • ServiceMonster Podcast
    • The DYOJO Podcast 
  • Priorities / Prioritization
    • ​Tripping Over Nickels
  • Pricing
    • Pricing Yourself Right as an Entrepreneur
  • Processes
    • Garbage In, Garbage Out - Part 1
    • Garbage In, Garbage Out - Part 2
    • ​The Four P's of Competitive Success
  • Production
    • Garbage In, Garbage Out - Part 1
    • Garbage In, Garbage Out - Part 2
    • ​The Four P's of Competitive Success
  • Profits / Profitability
    • The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
  • Professional Development
    • Property Restoration Career Development - Customer Service
    • ​The Three R's of Mastering Xactimate for Beginners
  • Project Management
    • Garbage In, Garbage Out - Part 2
    • Nothing Scarier Than Scope Creep
  • Purpose
    • ​The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
Q-T

Q

Quality Control 
  • Garbage In, Garbage Out (Part 1) ​

R

  • Recruitment
    • Four Key Factors to Identify Strong Talent
    • Insuring Tomorrow
  • Referrals​
    • Developing Relationships with Plumbers to Increase Water Damage Leads
    • Garbage In, Garbage Out (Part 1) 
  • Rejection
    • HELP! Claims Review Shredded My Estimate
    • The Three R's of Mastering Xactimate for Beginners
  • Relationships (professional)
    • Goldilocks the Adjuster, and the Three Estimator Bears
    • The Three R's of Mastering Xactimate for Beginners
  • Remote Work in property restoration 
    • Thriving in Adversity by Embracing Opportunities for Change - Claims Pages
  • ​Retention (employee)
    • Positive Leadership Fosters Employee Retention
    • ​Preventing Employee Turnover

S

  • Safety
    • Eight Keys to Building a Culture of Safety
    • Hiring an Asbestos Contractor 
    • ​Silica Sand
    • The Value of a PPE Bag
  • Sales
    • Industry High Horses: Fire Chasing - C&R Magazine
    • Local Networking in Smaller Communities - FacilitiesNet
  • Scaling
    • ​Growing Your Business Too Fast Can Be Fatal
  • Scope Creep
    • Nothing Scarier Than Scope Creep
  • SEO
    • ​Making the Most of Digital Marketing Investments
  • Silica Sand
    • Silica Sand
  • Social Media
    • Take Fear and Loathing out of Social Media
    • Humor & Instagram with Water Damage Daily
  • Soft Skills
    • Intentionally Developing People Skills
    • ​​Preventing Explosive Office Drama
    • Want to Reach Your Goals? You Must Train Your Team
  • Starting a Business
    • ​Don't Let Fear Prevent You From Getting Out of the Truck
    • I'd be an Entrepreneur, BUT...
    • Pricing Yourself Right as an Entrepreneur
    • Skilled at Trades; Struggling with Business
    • Starting Your Restoration Company with Pennies
  • ​Success
    • Garden Envy
    • ​The Four P's of Competitive Success
    • The ServiceMaster Story: Navigating the Tension Between People and Profit (video)
    • Personal and Business Credit Repair Solutions 

T

  • Teamwork
    • Climbing With, Not Over Each Other
    • Garbage In, Garbage Out - Part 1
    • 6 Keys to Positive Organizational Conflict
  • Third Party Administrators (TPAs)
    • HELP! Claims Review Shredded My Estimate
  • Three Dimensional (3D) Photos and/or Scans
    • ​​Innovation will be the Only Post-Pandemic Path Forward
  • ​Training
    • Positive Leadership Fosters Employee Retention
    • Property Restoration Career Development - Customer Service
    • Want to Reach Your Goals? You Must Train Your Team
  • Turnover
    • Preventing Employee Turnover
U-Z

U

V

  • Values
    • Four Key Factors to Identify Strong Talent
    • Property Restoration Career Development - Customer Service
  • Vision
    • Climbing With, Not Over Each Other 
    • Garden Envy
    • Unqualified Success: Bridging the Gap From Where You Are Today to Where You Want to Be eve Massive Success

W

  • Water Damage Leads 
    • Developing Relationships with Plumbers to Increase Water Damage Leads
  • Work Orders
    • Garbage In, Garbage Out Part 2​

X

  • Xactimate
    • Book - Be Intentional: Estimating by Jon Isaacson
    • Habits of Xactimate Estimating Success
    • The 10 Commandments of Xactimate Estimating Success
    • The Three R's of Mastering Xactimate for Beginners
    • Xactimate Resources Page

Y

Z

Property Restoration History and Resources

Property Restoration Historical Timeline:
  • People
  • Organizations
  • Innovations
  • Significant events 
  • Contact The DYOJO to contribute
The DYOJO​ Book Reviews for Intentional Property Restoration Contractors:
  • Unqualified Success by Rachel Stewart
  • Insuring Tomorrow by Tony Canas and Carly Burnham
  • Network Beyond Bias by Amy Waninger
  • Get Out of the Truck by Idan Shpizear
  • The ServiceMaster Story by Albert Erisman
  • ​When Worlds Collide by Bill Wilson
Be Intentional: Estimating by Jon Isaacson
Be Intentional: Culture
Contact The DYOJO
  • Property Restoration Resources Library 
  • Watch or Listen to The DYOJO Podcast 
  • Buy a Book by The Intentional Restorer
  • ​Read The DYOJO Blog
  • ​Dig Into Property Restoration History
  • Join The DYOJO Mailing List​
  • HOME
    • RESOURCES
    • CONTENT >
      • SCOPE
      • CHART
      • PILLARS
  • PODCAST
    • FoCKED
    • SOCKTEMBER
    • SSC
  • PUBLICATION
    • BLOG
    • BOOK1
    • BOOK2
    • BOOK3
    • BOOK4
    • LIBRARY
  • CONTACT