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The DYOJO Podcast and Born to Repair have teamed up to provide the water damage restoration equipment maintenance and repair tip of the week. Elan Pasmanick of Born To Repair (@borntorepair) was a guest on The DYOJO Podcast Episode 8 where he shared tips for extending the life of your water damage restoration equipment. In this video, for Tip of the Week Episode 002, In this video, Elan shares how to select the right filters for your low grain refrigerant dehumidifier. Often restoration owners, warehouse managers, and mitigation supervisors think they need expensive filters, but Born To Repair shares their opinion on how the best filter is one that fits correctly and is changed frequently. Don't allow the wrong filter or lack of maintenance to keep your money making equipment on the sidelines. Elan is a poet, performs mobile local equipment repairs in the San Diego, California area as well as distance repairs coaching via calls and/or facetime. We first aired this segment on The DYOJO Podcast Episode 39 with Shannon Tymosko aka "Lady Voltz" who is an electrical apprentice with IBEW Local 105 and an ambassador for Kickass Careers. Check out Born To Repair on Instagram @borntorepair. The DYOJO Podcast is the INFOtainment podcast for the skilled trades - helping you shorten your DANG learning curve. Watch on YouTube or listen on Spotify and/or Apple podcasts.
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I originally reached out to Alex Blagojevic regarding a post from LinkedIn on the importance of technology in the property claims assessment process, "I’ll be on site conducting a 360 degree scan of a water damaged unit. With my site scope and virtual scan, a control estimate will be conducted by our Xactimate team within a matter of days. It’s truly incredible what our new technology can capture in one quick site visit." We were putting together a multi-member panel for a discussion about Docusketch which turned into Episode 40 of The DYOJO Podcast. As an independent commercial claims adjuster she shared her experiences with technology and integration with tools such as Encircle for categorizing photos from a loss and Docusketch for 360 degree captures that can expediently be transformed into a layout sketch for Xactimate. For those who aren't familiar with the property claims process, thorough documentation is key to empowering all stakeholders to communicate clearly and restore the affected to pre-loss conditions. Alex has observed these tools quickly becoming the standard for insurance carriers and restoration contractors. She shares how her journey into the insurance claims world started with a position as a project managers assistant at a local ServiceMaster, helping those managing claims to maintain their documentation streams. In her pursuit of more meaningful work, increasing responsibility, and upward mobility, she pursued the claims side as an entry level broker. It wasn't long before doors opened to allow her to explore more direct involvement with helping people with property damages as an adjuster. There are many nuggets within this discussion, of which managers should take note, on how young people entering the workforce are looking for opportunities for professional growth. Those organizations and people in positions of leadership who can connect growth minded individuals with the opportunities within their companies will find that there is a deep well of strong candidates eager to make a difference. Alex understood the process of earning her way by learning from each role while keeping her eyes open for experiences that would further her career. Seeing the claims process from "both sides" has helped her to have a greater perspective for how to serve the client to create a positive customer experience. Some of the best training she received was while she was at an entry level position with a brokerage and yet it would appear that organization was unable to connect their training with opportunities that would keep a strong candidate such as Alex within the fold. We had a similar conversation with Chris Stanley on Episode 38 of The DYOJO Podcast. Chris shared how important it is for companies to create a direct correlation to training and advancement which is why his organization IA Path has developed a process that empowers those seeking a career in adjusting to get to work within 90 days. Alex notes the value of initiatives such as The DYOJO Podcast which is, "A platform that encourages collaboration while opening up discussions that directly effect our day to day work across the claims industry." Alex encourages adjusting professionals, who want to create a positive customer experience with their brand, to remember that the claims process:
The market is always evolving and people in a position of leadership who want to remain competitive need to invest in their own training for soft skills to optimize employee recruitment, hiring, and retention. We discussed another great resource for growth minded leaders who want to develop their abilities for working with the incoming workforce candidates, the book Insuring Tomorrow: Engaging Millennials in the Insurance Industry by Tony Canas and Carly Burnham of Insurance Nerds. Seeking out employee input, reading books on vital soft skills, and listening to programs such as The DYOJO Podcast can help managers to shorten their learning curve for leadership development and employee engagement. Topics and Guests for The DYOJO Podcast Episode 43:
The DYOJO Podcast and Born to Repair have teamed up to provide the water damage restoration equipment maintenance and repair tip of the week. Elan Pasmanick of Born To Repair (@borntorepair) was a guest on The DYOJO Podcast Episode 8 where he shared tips for extending the life of your water damage restoration equipment. In this video, for Tip of the Week 003, Elan shares why it is so important to keep a low grain refrigerant dehumidifier upright and what happens when one is laid on its side. He pulled the components of dehumidifier out so that you can see exactly how these activities impact the life and efficacy of the equipment that is essential to water damage mitigation contractors. Elan is a poet, performs mobile local equipment repairs in the San Diego, California area as well as distance repairs coaching via calls and/or facetime. We first aired this segment on The DYOJO Podcast Episode 41 with Mark Springer of Dayspring Restoration (Bozeman, Montana). Check out Born To Repair on Instagram @borntorepair. The DYOJO Podcast is the INFOtainment podcast for the skilled trades - helping you shorten your DANG learning curve. Watch on YouTube or listen on Spotify and/or Apple podcasts. South Sound Connection (SSC) LIVE 005 is our first show with dual guests, this is Part B with Tony Taylor of Tony Taylor Inspires in Olympia, Washington. PART B: Tony Taylor from Tony Taylor Inspires of Olympia, Washington shares some inspiration for the challenges ahead. He a highly requested keynote speaker and leading authority on overcoming adversity and authentic leadership. As a veteran and an employment program director, Tony shares his perspectives on what businesses need to know about supporting and hiring veterans who are entering the work force. He dispels many of the misconceptions about veterans who often hear they are either "overqualified" or "underqualified". SSC 005: South Sound Connection (SSC) LIVE, brought to you by All American Restoration Services (AARES) and The DYOJO Podcast, airs every Tuesday at 9am PST. SSC LIVE highlights local entrepreneurs, businesses, and community efforts throughout the PNW. The DYOJO Podcast recently experimented with our first LIVE recording of a show. Our guest Jeremy Watkin, Director of Customer Experience and Support at NumberBarn out of San Diego, California, was up for the challenge. We asked Jeremy to share his perspectives and experiences with the following topics related to customer experience (CX):
Shout outs for:
The DYOJO Podcast is the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve for personal and professional development. Watch on YouTube. Listen on Apple and Spotify. Jeremy Watkin - www.customerservicelife.com / @jtwatkin TDP - www.thedyojo.com/listen South Sound Connection (SSC) LIVE 005 is our first show with dual guests: For Part A we met with Chrystal Hart-Meeker from Xtreme Grafx in Albany, Oregon talks about their "Save Albany Now" efforts to shine a light on local businesses in their community. She discusses how local business owners must share what they need with their community so that the members can help them survive and thrive. By purchasing swag from the Save Albany Now website, you can designate which local businesses you want to support. $15 from every purchase goes directly to the businesses involved with the effort. Their work has extended to Albany, Corvallis, Lebanon, and the broader Save Local Now. Xtreme Grafx provides printing and promotional items for local businesses. SSC 005: South Sound Connection (SSC) LIVE, brought to you by All American Restoration Services (AARES) and The DYOJO Podcast, airs every Tuesday at 9am PST. SSC LIVE highlights local entrepreneurs, businesses, and community efforts throughout the PNW. www.thedyojo.com/ssc |
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