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Every company has some form of leadership, and whether it is good or bad will be judged by the results it produces. A company with good leadership will thrive not only as a business but as a group of people. The amount of positive outcomes that are provoked by good leadership are exponential. For the restoration contractor, good leadership is critical due to the spontaneity as well as both physical and mental challenges that come from restoration work. The discussion from Episode 84 of The DYOJO Podcast - Developing Your Leadership Skills, draws out helpful principles for the formation of functional leadership, such as the importance of having the right idea about what leadership entails. Leadership is not just rigid rules or pointless processes. The guests on this episode will help the leader build their own way to lead, unique to themselves and their company.  Ownership Creates LeadershipDenis Beaulieu an environmental branch manager in Thousand Oaks, CA and former guest (Episode 15) advises that a good leader will give their people opportunities to take ownership of things and make decisions. People that can think for themselves and problem solve will be able to execute things quickly because they won’t have to wait for authority and will be confident in how they conduct themselves on the job. A client witnessing lack of confidence from a worker will feel that same lack of confidence in the company. He also says that a good leader will hire people smarter than they are. This helps the leader to grow themselves from constantly learning from those they are around. And of course the company benefits from their knowledge, too. Self Discipline Creates LeadershipMike Kenny and David Smith joined the DYOJO Podcast for Episode 12 to discuss leadership formation perspectives. Mike, a skilled trades service manager, shared that a quote from former Navy Seal Jocko Wilnick that has helped him create his leadership mindset is, “Discipline equals freedom.” Details build the way to goals. Being disciplined will establish a foundation of habits. These habits over time are how goals are achieved. David, a former estimator skilled in the nuances of program work, adds that structure leads to discipline. If the structure is lost, so is the discipline. A good leader makes sure to hit upon the basics everyday. Even when things come up that may call for changes, they will fall back to their regular routine. Structure Creates LeadershipLex Sisney (Episode 22) is the author of two books about business growth,
He has this to say about structure, “Structure is a very misunderstood concept.” Structure is different from processes. He gives the example of your skeleton being the structure and the processes as the neural pathways, blood vessels, muscles, etc. If there is something off on the skeleton then the body will maladapt to it. Adaptation Creates LeadershipPodcast host and author, Jon Isaacson, tells of what he learned about being a good leader as well. He warns managers not to hire people with the thought that because they have prior experience they can be just “plugged in” and ready to play. Experience doesn’t mean they know how to do things correctly for your company. As Jon talks about in So, You Want To Be A Project Manager? someone with technical experience won’t have experience with your company culture, you will have to be intentional as a lead to develop that within every employee. Leadership is an active role. Leaders will always be adapting to the specific processes of how they lead their people. There are basic principles that won’t change, but the way those principles are practiced will take on different nuances according to the present circumstances. The company is a living organism and will work to develop ownership, self-discipline, structure and adaptation as they nourish their people to keep growing for the health of the company. 
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Recruiting, developing, and retaining good talent is on the minds of every manager and business owner. While there is always some new concept or fancy solution, the growth minded leader is always working to improve themselves and their team. Often this means asking some difficult questions as we review our own performance. For those professionals looking for some assistance in employee motivation, we will review two motivational mistakes and what you can do to remedy them. Robert More joined us for a live discussion on The DYOJO Podcast, Episode 88 and asked our guest, Josh Zolin, As a manager, one thing I have observed that kills employee passion is the lack of training or advancement opportunities. Do you have any advice on how to combat that within a growing company? Motivational Mistake #1 - Making empty promises at the time of hireJosh Zolin is an author, speaker, and the owner of the rapidly growing Windy City Equipment (WCE) in Phoenix, Arizona. He stated, "That's tough and you're absolutely right. The lack of training and advancement can be a passion suck for many employees." On area that Josh encourages managers and business owners it to be intentional in the phrasing and promises, perceived or actual, during the employee recruitment stage. By not being clear about the state of growth the business is in and not having a clear pathway to advancement, there is fertile ground for miscommunication which leads to unrealistic expectations. To be fair, many people in a position of leadership aren't lying, they are speaking from their vision and their intentions but the foundation hasn't been laid and the organization isn't ready for the types or pace of advancement that some employees may desire. Another mistake I've made, I used to sell our aspirations.  Motivational Mistake #2 - Selling your aspirations rather than your realityJosh mentions that he has used phrases in the past like, "We're going to train you fast growing company. So, there's going to be lots of advancement..." Speaking from his heart but not thinking through the expectation that it may be planting in the employees thought process. With several years of failures and experience under his belt, he now is much more intentional in the recruiting, hiring, and goal setting phase of onboarding new employees. He noted that there were a lot of people that reach the six month mark in an organization and wonder why they don't have a significant raise or a promotion. As an owner and people manager, Josh realized that he was setting up the wrong expectations by not clarifying the situation and the conditions that would need to be met for those next steps to be taken. Now the employee is frustrated and the company has to take responsibility for their unclear and inconsistent process. Josh recommends the following for managers and business owners, Be transparent up front. Say something like, 'We are a quick growing company, we suck at training, It's something that we really want to do something we want to get better at, and maybe you can help with that. I can't promise that you're going to get a promotion tomorrow, but I can promise that if we get the results from you that we need, advancement is an opportunity in the future. Be crystal clear about your process. Clarity, consistency, and accountabilityTo answer the question of offsetting the demotivation that comes from a lack of training or advancement opportunities, Josh advises, "Be crystal clear about where you are and what your process is." By doing so, Mr. Zolin believes that your will also help our organization to, "Weed out the people in the beginning that could ultimately be susceptible to this passion suck." Managers and owners might be tempted to think that employees have unrealistic expectations about advancement, but they also have ask themselves a few key questions:
In this podcast conversation with Josh Zolin, I asked our guest if there was a recent business or leadership catchphrase that bugged him, without skipping a beat, the owner of the rapidly growing Windy City Equipment (WCE) in Phoenix, Arizona answered, Yes! Give it your best effort. This video is a snip of what will become The DYOJO Podcast, Episode 88. With our guests, Josh Zolin and Kelsey Isaacson. The video also introduces the article that will be released in Cleanfax Magazine titled Goals, Effort and Results, Developing Your Team. Josh wrote the skilled trades advocacy book, Blue is the New White and hosts a weekly podcast by the same name. This thought-provoking question that Mr. Zolin dropped during our discussion has caused me to think through our understanding and implementation of EFFORT versus RESULTS in our local contracting company, ARES Restoration based in Puyallup, Washington. Josh continues, "This was a big mindset shift for me. Look, it's a good indication of character. But that's about where it ends." In preparing for this podcast episode, which you can view on YouTube or listen to on Spotify, I did some research. I found an article called The Effort Effect from Stanford magazine. In addition to our discussion with Mr. Zolin, we're going to be talking about the research efforts of a professor of psychology, Carol Dweck. We will also review several quotes from other business minds on the topic of effort versus results including this one from Mark Cuban whom you may recognize from the television show Shark Tank. “The one requirement for success in our business lives is effort. Either you make the commitment to get results or you don’t.” - Mark Cuban It appears that Mark blends the concepts of effort and results, and to some degree they are inextricable. What Josh was trying to get at is that it becomes more of the "work smarter rather than work harder" mentality once you have a level of competency in your field. But, when you don't know necessarily what to do you can't just start out working smarter. As you develop your skills and abilities, you have to gather the pennies (see video below). Once you are proficient in gathering pennies, or whatever work you can find, they will eventually turn into nickels. Then eventually your nickels will turn into dimes and so forth until you are up-and-running to the point that you have quarters (better quality work). Gathering pennies is a reference to a rather old video and article (see above) title The Five Phases of Business Startup. Distinctives of Business Startup Phase One include:
In this first phase of business, the entrepreneur is asking, "Where can we get our name out there with fairly low cost and high exposure?" Often, these opportunities are in the various networking meetings that not everybody likes going to. “The best results are achieved by using the right amount of effort in the right place at the right time. And this right amount is usually less than we think we need.” - Tony Buzan For The DYOJO Podcast, Episode 88 we consider this question from Josh Zolin and review several others, such as the one above from Tony Buzan, with Kelsey Isaacson, a successful realtor in Pierce County, Washington. It is important for people in a position of leadership to question whether what they believe, practice and reward is leading their team down the right path to achieving their shared goals. Dweck's research uncovered many interesting insights about goals, performance, and achievement which we will discuss in this episode and dive deeper into for the Cleanfax article. As people in a position of leadership, it is important to take a step back and determine, with brutal honesty, whether we are developing the right mindset and habits for success; both for ourselves as well as for our teams.
Please join us on Thursday as we help you shorten your DANG learning curve! For the upcoming Episode 88 of The DYOJO Podcast, we have a conversation with a returning guest who shared a thought-provoking question that I believe all leadership teams should consider, “Which is more important, effort or results?”  Josh Zolin is an advocate for helping young people recognize opportunities for gainful employment and career development within the skilled trades. This passion is the impetus behind his book and podcast, both by the same name, Blue is the New White. As prominent as Josh has become as an author, podcast host, and speaker, he is also the owner of the rapidly growing WCE in Phoenix, Arizona where he is implementing the leadership challenge that he shared. This teaser video gives you a glimpse of our discussion on the intersection between goals, effort, and results as you develop your team. Be sure to check out the article Goals, Effort, and Results: Developing Your Team by Jon Isaacson and published in Cleanfax Magazine. In this content clip: 0:00 Josh Zolin drops a thought-provoking bomb 1:30 Psychology professor Carol Dweck weighs in 2:14 Kelsey Isaacson squares up with Mark Cuban 3:17 Pennies for your business growth 4:25 Join us for the 3rd Annual SOCKTember Competition 5:55 Curse words and question marks Thursdays are for The DYOJO Podcast - helping you shorten your DANG learning curve for personal and professional development. This content is sponsored by the new best-selling book, How To Suck Less At Estimating: Habits For Better Project Outcomes by Jon Isaacson.   What is one item that most property restoration owners and managers will agree is an issue in their business? Within the Top 5 responses will be some aspect of documentation. Anyone who has been working with water and fire damage mitigation or renovation for more than six months knows that documentation is the key to getting paid in this industry. Owners and managers regularly express that the pain of poor documentation is consistent, if not unbearable, in their businesses. So, how do we go about fixing this? Unpopular TruthsThe unpopular truth is that poor documentation starts at the beginning of the process. As an owner or manager, before you can complain too loudly about the lack of thorough and consistent documentation from your team members in the field when was the last time you monitored your client intake process? How would your technicians answer these questions:
Your client intake process is critical to setting up your team for successful outcomes. The estimator needs as many details as possible to be successful in invoicing for the work that your mitigation team has completed. Your mitigation team needs as many details as possible to be successful in responding intelligently and expediently to the needs of your customer. Client intake is not something that should be left to chance, there should be a script and a form that gets filled out each time, regardless of who takes the call.  Mixed ResultsWhile many owners and managers have high aspirations for their businesses, many times what we do is not in line with what we say. Our habits do not reflect our expectations (dissonance - see Diagram 1). In chapter 9 of So, You Want To Be A Project Manager? I share a simple test for new managers, “When you are having issues with performance, you should take a step back and ask as a leadership team, ‘Are we holding our team members to a higher standard than we are holding ourselves to.’” While owners and managers preach it all the time, they must remember that success is a team effort. If you want your team to care about the mindset and habits that lead to clear and consistent documentation, they must observe everyone else working to do the same. You can’t just say that we all follow the same process, your team has to demonstrate it. Managers must be accountable for information flowing downstream if them want to see that example followed as information flows upstream. When was the last time the managers or the owners went out on a call using the information and tools that their team members receive on a daily basis?  Simple FixesIf you are experiencing the pain of poor documentation, there are no silver bullets or easy fixes. You should be encouraged to know that you are not alone and that improvements in these areas will be the result of committing to a few simple habits. Start with your client intake form and process, it may not seem like it will make a difference but accountability comes from clarifying the vision and being consistent with the process. Clarity + Consistency = Accountability
Rico Garcia, Jr. & Shelly Rodriguez are the dynamic duo behind the well produced and rapidly growing Restoration Domination Podcast. I had the pleasure of meeting them both at the AEML Winter Break 2022 in Boca Raton, Florida. If you didn't watch the recap video from this event, I highly recommend property restoration contractors and insurance professionals keep this on your calendar for January of 2023 as our friend, Pete Consigli will be working to put another all star event together. For the Domination show, Rico guided our conversation through topics relevant to the development and growth of your restoration career (as an individual) and business (as an organization). His shows are always well produced and packed with probing questions as he is a practitioner in multiple businesses including EcoTek Pro. Episode 47 was titled, "Mindset, Management, and Making Books". Our conversation touched on many topics, including:
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AuthorJon Isaacson, The Intentional Restorer, is a 19 year veteran of the property restoration industry and a business coach through his organization The DYOJO. Archives
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