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This week on The DYOJO Podcast we share some more property restoration history. If you listen to IAQ Radio on Fridays, you know that Cliff Zlotnik always opens the show with a question. Joe Hughes and the Z Man are the OG's of property restoration podcasting. They were podcasting before that was even an option, broadcasting live in the 2000's over internet radio. 
We speak to this restoration founding father's sons and several others about these historic contributions that birthed the water damage mitigation industry. Cliff Zlotnik shared, "His invention of the air mover was probably the most significant invention for our industry. It was a brilliant idea. It was simple. And do you know what's even crazier? His idea to put it underneath the carpet and float the carpet." 
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Is your position defensible or are you just being defensive? Our guest Brendon Rumsey, Rumsey Construction & Restoration (South Carolina) joins us to discuss some of his experiences with getting into property restoration (insurance claims), collaborating with local contractors, and learning to defend your pathway to profitability as a contractor. IN THIS EPISODE: 0:00 An odd way to start 2:23 A rooftop confrontation with State Farm 12:18 From rooftops to water damage mitigation 16:47 Water damage symposium in Washington 18:21 On the verge of bankruptcy 23:31 Connecting locally with national resources #contractor #insurance #claims #podcast Are you a contractor in the Pacific Northwest (PNW)? We are hosting our first half-day water damage and insurance claims symposium in Edmonds, Washington on Tuesday, June 13, 2023. This event will feature three Ted-talk style presentations from subject matter experts.
If you'd like to know more about that or how you can support that you can go to thedyojo.com/events #waterdamage #insurance #claims #propertyrestoration #contractor #education #workshop #training  Join local water damage contractors as we discuss the use of technology for remote readings for structural drying, creative solutions for unique mitigation scenarios, and how to avoid common mistakes made during insurance claims.  TUE 06/13/23 F019 Water Damage Mitigation Mini-Symposium Time: 1000am - 200pm PST THANK YOU to our host: Andrea Florescu and Marin Caba from American Water Damage Restoration (Edmonds) AGENDA 945am - Doors Open 1000am - Opening Remarks
200pm - Clean up and tear down Be sure you are on our MAILING LIST for the calendar invite. WHERE: Please use EVENTBRITE to RSVP and acquire location details Water Damage Technology Colby Wynn has owned and operated a local mitigation company, Affordable Restoration, for 3 years. With a great eagerness to perform water damage restoration at the highest levels he has attained many industry certifications including IICRC WRT (Water Restoration), ASD (Applied Structural Drying), AMRT (Microbial Remediation), FRST (Fire Restoration) as well as safety certifications for AHERA (Asbestos) and RRP (Lead based paint). Colby is also a Council Certified Indoor Environmentalist with the ACAC and provides IEP consulting services. Colby will discuss creative ways that his company has been using remote monitoring technology to help them maintain compliance with the industry Standard of Care. He plans to quote specific references and standards while discussing the challenges contractors face with compliance. Colby believes that remote monitoring equipment provides part of the solution to achieving the standard of care while serving clients with excellence, his presentation will include real world examples from his own field experiences. Creative Mitigation Solutions Joyce Gabriel is a mitigation specialist who was leveraged her experience, training, and zeal for ongoing education to elevate her roles as well as her teams. She has over 10 years in the industry with exposure to many challenges and complexities on projects that require unique and creative resolutions. She currently serves as the the General Manager of Landall Restoration (Tacoma, WA) while she is building her own entrepreneurial dream as the owner of Expert Restoration (Olympia, WA). Joyce will share some of the challenging scenarios that she has come across in her water damage experiences and how she has helped prepare her teams to form creative solutions to address various structural needs. Joyce places a high value on knowing and applying the industry Standard of Care. She will share how modern property restoration contractors can learn to see their roles through a new lens and source unique ways to fulfill their responsibilities to the customer, the structure, and best practices. Insurance Claims Litigation John Walker, Jr. is the COO of MAS Solutions. MAS was founded on the premise that their clients depend on MAS to represent them to the parties in a loss. Their professional adjusters, appraisers, and consultants engage with loss stakeholders – actively listening, gathering data, and providing comprehensive assessments. Relying on years of experience in their respective fields, the MAS team of property, auto and liability experts deliver quality reporting and reliable results daily. John will be sharing from his unique perspective as an independent adjuster (IA), public adjuster (PA), and appraiser. John will share many of the issues he observes on water damage restoration scenarios and how property restoration contractors can better equip themselves and their teams to avoid unnecessary litigation.  In Episode 101 of The DYOJO Podcast, we will discuss some of the good, the bad, and the ugly of program work and the insurance claims emergency services and repairs process.
Thursdays are for The DYOJO Podcast - Helping contractors shorten their DANG learning curve.  Any classic loss is gonna at least involve three people, what we refer to in How To Suck Less At Estimating as The Restoration Triangle.
As David Princeton, guest for The DYOJO Podcast Episode 100 says, "At a minimum, those are the three those are the three people that have to be involved in the claims process." Roles in the Insurance Claims ProcessAs The DYOJO wrote about previously in Cleaning and Restoration (C&R) Magazine, Throughout his career, Pete Consigli, The Global Restoration Watchdog, trained restorers to value the Restoration Triangle. Each party brings something unique to the table that should be heard and referenced as the agreed-upon scope is established:
Pete reminds stakeholders, “If one of these parties is left out of the process of determining and agreeing on the extent of damage, scope of repair, cost of restoration to a pre-loss condition, timelines, and criteria for satisfactory completion, then there will be problems.” A claim should not follow the narrative of a T.V. drama or a strategy for Survivor, whereby two members of the triangle team up to push their narrative through. For example, the contractor and client should not be in cahoots to figure out a way to “maximize the claim” without justification. This is fraud. Neither should the contractor and the carrier be working together to dwindle the scope. This is short-changing (and likely grounds for bad faith).  Contractors and Carriers Working TogetherThe DYOJO wrote about contractors and insurance carriers working together from the same site documentation in Property Casualty 360 Magazine on the topic of Expediting Claims Processing. The goal or standard of claims processing is to create an agreed-upon scope of work to restore the damaged structure to resemble its pre-loss condition with materials of like kind and quality. I believe 360-degree capture tools will continue to improve and provide a valuable resource to all parties of a claim. If we want to arrive at an expedited, agreed-upon scope of work that is as accurate and thorough as possible, everyone in the claims chain will benefit from having access to the same information. Increased capacity while simultaneously elevating data capture and collaboration opportunities would seem to be reason enough for 360-degree capture integration in the claims process. For those who are reviewing the claim remotely, ask whether the company you are working with will share their virtual walkthrough. If there is a claims question, it will be helpful to access one of these resources so that carrier, contractor, and insured (the Restoration Triangle) can virtually access the three-dimensional capture of the affected area. I hope that carriers and contractors will see the value in the utilization and sharing of these resources. This content was adapted from The DYOJO Podcast Episode 100 "Matching Materials for Insurance Claims" with David Princeton and Bill Wilson. |
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