What Do Customers Know

We know customer’s aren’t always right. Yet, how come in insurance claims, property restoration, and construction projects we perpetuate this mantra of, “Do right by the customer”? In Episode 116 of The DYOJO Podcast we will review whether this mindset leads to the positive project outcomes that all parties are looking for.

In Episode 116 of The DYOJO Podcast 
0:00 The customer isn't always right 
1:32 Restoration contractor convention 
2:45 Do right by the customer - construction scope of work 
8:18 Making the impossible possible 
13:40 Do right by the customer - insurance scope of work 
16:51 Who knows the most 
19:39 Thinking differently about the project management role 
21:22 Construction cost disputes 

Clips were used in this Episode from 
* The RIA Martin L King Award introduction video 
* Scott Seiss Comedy 
* Due South Inspections / Due South Brad 
* 100 TDP Matching Materials for Insurance Claims 
* Let The Structure Speak by Jon Isaacson (C&R Magazine) 

LAST EPISODE TDP
115 Property Restoration and Insurance Claim Contractors Convention 

NEXT EPISODE 
Join us as we discuss hard construction lessons learned from a failed nuclear power plant in Elma, Washington. AND we will discuss some unique perspectives on recruiting, hiring, and developing professionals for the construction project management role. 

Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Join host Jon Isaacson as we explore contractor stories, experiences, and best practices to help listeners thrive in the skilled trades. 

​MUSIC 
Theme - It's Only Worth It If You Work For It by NEFFEX 
​Cool Revenge - Jeremy Blake