If your goal is to work on property insurance claims you will need to familiarize yourself with an estimating platform called Xactimate. The DYOJO Podcast has created The Xactiamte Sessions, a new multi-part audio/video series, to help reduce some of the fear and misconceptions around this estimating data-entry software. Whether you have a company that focuses on:
Whatever your area of core service, Xactimate has become the primary tool for creating estimates in the preferred "language" for insurance carriers and their representatives, such as adjusters, third-party administrators (TPAs), claims reviewers, etc. The team that brought you Be Intentional: Estimating, the book which discusses means and methods for developing the right mindset and habits for yourself and your team to succeed with estimating property insurance claims, is now releasing this series, The Xactimate Sessions designed to build upon those foundations to help you thrive.
Who will benefit most from watching the Xactimate sessions on The DYOJO Youtube or listening to the audio version via The DYOJO Podcast on Spotify or Apple? Great question.
Xactimate is a tool and our goal is to help you shorten your DANG learning curve with this particular tool. We have assembled guests with diverse perspectives and experiences to share the mindset and habits that have aided them in mastering this tool in their daily operations. The DYOJO Nation will benefit from the sage advice they receive from:
Building from the success and reception for Benchmarks of Growth six-part series which The DYOJO Podcast produced earlier this year, the team will be releasing these multi-part Xactimate Sessions weekly over the next few months. Viewers and listeners will receive a great deal of value from the mindset and habits that have helped our guests as well as some deals from the participating vendors and sponsors of the show. Listeners are encouraged to leave comments and/or questions on any of the social media platforms including Youtube, LinkedIn, Facebook, and Instagram so that the discussion can evolve in relationship to need as the episodes drop.
The DYOJO Podcast, the official home of The DYOJO Nation as so declared by The Global Watchdog, Pete Consigli, exists to help intentional restorers to shorten their DANG learning curve for personal and professional development.
Katie Smith joined The DYOJO Podcast to briefly discuss her experience:
This year, the RIA celebrates 75 years, "The Diamond Anniversary", at their International Restoration Convention and Industry Expo. Mark Springer drops in to share his excitement for how RIA is finally having important conversations and making traction through outlets such as the Advocacy and Government Affairs (AGA) Committee. Katie shares some of the highlights that she is looking forward to for this years in-person event.
Restoration Industry Association Convention
June 28-30, 2021
Gaylord Palms Resort & Convention Center
Books by property restoration professionals for skilled trades, carpet cleaning, and insurance claims professionals, The DYOJO Podcast suggested reading list for January to keep your momentum for 2021. The key to becoming an Intentional Restorer is to train your mindset and your habits daily; this is The DYOJO Way. Thankfully we have so many great resources, including these titles from professionals within our industry as well as podcasts for and by property restoration entrepreneurs.
The ServiceMaster Story by Albert M. Erisman
Al does a masterful job of walking the reader through the early years of the development of the ServiceMaster company as an organization built on core principles lived out by five generations of leaders. Mr. Erisman's work is enlightening for any business leader who desires to build a company that is profitable while still grounded in their principles. I thought found two key principles that would benefit modern restorers: 1) the shingle principle of leadership, where managers understand their role as complimenting those who come before as well as after them; 2) having new leaders work in the field with their team members prior to assuming their executive roles. This is something we talk about in Be Intentional: Culture as well with regards to Ted McCarthy and the resurrection of Gibson Guitars. Erisman discusses how those in a position of leadership at ServiceMaster were able to navigate The Tension Between People and Profit.
We Did It Their Way by Wm. F. Bane
Wm. F. (Bill) Bane tells the story of his family’s rise from obscurity to a position of prominence in the cleaning industry and how the family parlayed a twenty-dollar investment into a multi-million dollar business. This book is a compendium of some of his life’s adventures including thirty-five years in the cleaning profession. It is a step-by-step diagram of the path followed by the organization of the family business and the development of a unique cleaning system. The trials and tribulations associated with a new business are outlined in a sometimes humorous, but always realistic and truthful way.
When Words Collide by Bill Wilson
Bill Wilson presents the process for resolving insurance coverage claims and disputes. He emphasizes understanding the policy as the authority and encourages the commitment of all parities to finding a reasonable resolution. David Princeton joined The DYOJO Podcast to co-host our discussion with Mr. Wilson. As David wisely encouraged our audience, learn to effectively communicate your "because" when outlining your recommendations to the insured and the carrier. Understanding the policy and properly interpreting the policy, as it relates to unique claims situations, has been the career long passion of author Bill Wilson. In the book and our discussion, all professionals are reminded to "RTFP" which includes knowing what you are selling, being clear with your communications, and being reasonable with your interpretations.
The DYOJO Podcast is the weekly podcast of The DYOJO Way for Intentional Restorers. Helping property restoration professionals to shorten their DANG learning curve by developing the mindset and habits for achieving their goals.
Books by property restoration professionals for skilled trades and insurance claims professionals, The DYOJO Podcast suggested reading list to close 2020 out strong and start 2021 off on the right foot. The key to becoming an Intentional Restorer is to train your mindset and your habits daily; this is The DYOJO Way. Thankfully we have so many great resources, including these titles from professionals within our industry as well as podcasts for and by property restoration entrepreneurs.
The 24HR Tech by Andrew McCabe
Mr. McCabe has created a Step By Step Manual To Increase Mitigation Profits And Reduce Training Time To Just ONE DAY. This short and easy to read book is intended as a complete training manual for new Water Damage Technicians who wish to quickly learn how to properly document insurance losses involving water damage. Andy developed this process over years of water damage claims experience. He still uses it today in his consulting practice – Claims Delegates.
Get Out of the Truck by Idan Shpizear
Idan shares his own story as a means to help entrepreneurs to Build The Business You Always Dreamed About. The book is a quick read. It was designed to either be read from cover-to-cover or as a resource that can be referred to as a business person goes about their process. Idan also speaks as a leader to other people in a position of leadership, distributing the lessons that he has learned as he built and scaled his property restoration business. Whether you are starting out or taking your organization to the next level, Idan shares, “As you work towards growing your company, don’t lose sight of the numbers. But don’t lose sight of these less tangible objectives either.”
Unqualified Success by Rachel Stewart
Are you ready to be an unqualified success? Rachel has composed one of the best personal development books that I have read, Her story is proof of concept that you can venture out into something new and bridge The Gap Between Where You Are Now And Where You Want To Be To Achieve Massive Success. If you dare to read this book, you will find that your excuses melt and your obstacles become opportunities. You should feel unqualified but that should in no way stop you from pursing success. “When we are willing to trade in our need to win or succeed for a need to simply learn and grown instead, we open another world of possibility for achievement (p.186).” You are not alone, you have resources and a tribe of fellow unqualified successes rooting for you.
Independent Adjuster's Playbook by Chris Stanley
Would you like to own your own business in a recession proof industry? Chris Stanley has created a career map that will take you from having zero experience to getting claims as fast as possible... without the frustration, heartache, and the dreaded waiting. In this conversational and action-oriented book, Chris presents a proven solution and underground playbook that will take from zero experience to working independent adjuster in as little as 30 days. This book is the Step By Step Guide & Roadmap To Becoming A Successful Independent Adjuster.
See the video below which aired as a segment in The DYOJO Podcast Episode 44 with Kevin Hussey of United Fire and Water Damage out of Baton Rouge, Louisiana. The DYOJO Podcast - helping professionals in the skilled trades shorten their DANG learning curve.
South Sound Connection (SSC) LIVE - Episode 011
SSC LIVE is brought to you by The DYOJO Podcast (thedyojo.com) and All American Restoration Services (Tacoma, WA - allamericanres.com).
Tuesday, February 2, 2021 9am PST - LIVE www.youtube.com/thedyojo
Tom Steffens, The Drake Cafe, Seattle, WA
Etaane, Little Orchid Annie, Seattle, WA
The world’s first coffee + plant subscription box is here!
The Drake Cafe has partnered with Little Orchid Annies to create an affordable, eco-friendly subscription box perfect for plant and coffee enthusiasts alike!
Love coffee and plants? This is the subscription box for you!
Featuring Seattle coffee from a rotation of local roasters, a 2" mystery houseplant, and one 7" Bee's Wrap, an eco-friendly alternative for food storage. This box comes with a plant care instruction card and a Roaster spotlight card for that month's partnered local Seattle small business. Get your hands on unique plants and delicious coffee and help support small businesses!
Order at littleorchidannie.com
Learn more at thedrakecafe.com
Join us every Tuesday for SSC LIVE 9am PST - thedyojo.com/ssc
Early Air Mover Wars - Claude Blackburn's Dri Eaz vs. Lloyd Weaver's Porta Dryer
As a carpet cleaner in the 1970’s, Claude Blackburn noticed a negative trend with his fellow professionals, “Twenty percent of our industry is going out of business every year.” He wanted to find a way to help entrepreneurs like himself to keep themselves working in the slow season. Claude’s first invention was the foam EZ Block which he mailed from his operations center (his garage) for $27 a sheet to cleaners replacing the wood blocks that were common in the industry.
Claude Blackburn attended a water damage seminar taught by the second face on “Mount Restoration”, Lloyd Weaver. The “Industry Watchdog” Pete Consigli writing for C&R Magazine in 2007 noted, “Lloyd introduced the first specialty designed Porta Dryer for on-location wet carpet drying. While that might not seem like much in today’s sophisticated world, 35 years ago Lloyd’s methodology challenged the rug cleaning establishment and its in-plant wet carpet service.” Shortly afterwards Claude experimented with his own metal carpet dryer and eventually produced ten units, sent out 24,000 expensive mailers to advertise the product, and only sold four. He was contemplating abandoning the idea.
Claude shares an interesting story about the device that would become the flagship of his company and an interaction with Mr. Weaver. At an industry trade show in Vancouver, Washington, Lloyd didn’t take kindly to Claude’s creations and publicly challenged him. While he physically shook the meek mannered innovator from Mt. Vernon, he also rattled his entrepreneurial spirit and only deepened Claude’s commitment to making his then fledgling invention work. With the arrival of an unlikely partner, Harlan Wright, Mr. Blackburn developed the first fiberglass molded air mover for the carpet cleaning and water damage restoration industry in the early 1980’s.
As Claude innovated products, he also developed methods for training contractors to utilize these evolving water damage tools in a manner that could be repeated across the country. Consigli recounts, “Claude was sometimes mocked for pricing his seminars under $100. But he knew exactly what he was doing; he consistently played to packed rooms, while the attendance of others’ seminars dropped off.” Claude wanted to help his fellow professionals to shorten their DANG learning curve and offered water damage training courses at pricing significantly lower than his competitors.
Mr. Blackburn also wrote the Carpet Cleaner’s Guide to Water Damage Restoration which he marketed via a dual sided mailer which promoted the popular EZ Blocks on the other side. Both sold really well, enabling Claude to further invest in innovation. Our industry is full of stories of trial and error and Claude was no stranger to this process. He shared on IAQ Radio Episode 473 that he ran his company by the 51% rule, “As long as I was right 51% of the time, we had a shot at staying in business.”
When Claude sold Dri-Eaz in 2006 it had:
Hear the rest of Claude Blackburn on The DYOJO Podcast Episode 47 “The Found of Dri Eaz Life Before, During, and After Property Restoration.”
Jon Isaacson, The Intentional Restorer, is a 19 year veteran of the property restoration industry and a business coach through his organization The DYOJO.