 Book #2, Be Intentional: Culture, from The DYOJO publications is set to release SOON. This is a collaborative work and we wanted to introduce you to the concept as well as the talented contributors. We know bad culture when we see it, yet it may not always lend itself to clear definitions. One common factor in the mindset and habits that lead to enhancing your culture is this:
Therefore, developing, adapting, and caring for your culture is vital to your vitality as an organization. Your input of time, effort, and resources towards developing an intentional culture is directly linked to achieving optimal business outputs. Be Intentional: Culture digs into this subject matter, asking the question: What are some of the small things that have helped to enhance, or undermine, culture in the experiences of our talented group of authors? Contributor Bio’s (in alphabetical order): Acuff, Tiffany Technician, Property Restoration Technician with experience in water mitigation, fire mitigation, mold remediation, contents packing and cleaning, and tarps. Can take a customer from initial loss and lead them throughout the process to the end. I also have experience with back-end tasks, such as getting the proper paperwork and communicating in office with estimators and project managers. LinkedIn - www.linkedin.com/in/tiffany-acuff-21a525157 Blevins, Michelle Editor in Chief, Restoration and Remediation Magazine Award-winning journalist and communications specialist dedicated to top-notch, innovative writing to promote my company's brand while fostering strong B2B relationships and spreading knowledge among readers.
R&R is the leading publication for professionals in the restoration and remediation industry. As the thought leader in the restoration world, R&R provides expert information on a variety of topics including forensic restoration, drying, software, thermal imaging, moisture meters, media blasting, and much more. “Be yourself; everyone else is already taken." - Oscar Wilde LinkedIn - www.linkedin.com/in/michelle-blevins-821bab22 Author page at R&R - www.randrmagonline.com/authors/2080-michelle-blevins Michelle Blevins was a guest on The DYOJO Podcast Episode 25 Draeger, Luke Outside Sales, Aramsco Outside sales representative for the largest supplier to the abatement and mitigation industries. Specifically, I have extensive knowledge of equipment and supplies pertaining to the disaster restoration field, ensuring I bring a high level of service to Aramsco's valued customers. A·nom·a·ly: "Something that deviates from what is standard, normal, or expected." I think this word - "anomaly" - describes me well. An English major with a heart for higher education, I found myself through a series of coincidences in the field of disaster recovery. For eight years, I supervised and performed mitigation services in homes and businesses, encountering losses large and small. After nearly a decade of 2am phone calls, dealing with insurance claims, consoling homeowners, and swimming in lots and lots of raw sewage, I found I was ready for another challenge. Through yet another coincidence, I found myself interviewing for the manager job at Interlink Supply of Seattle. The position proved to be one of the most challenging and rewarding of my professional life. Following the acquisition of Bridgewater (Interink's parent co.) by Aramsco, I am taking on a new challenge as restoration sales manager for the Seattle region. My approach to sales is unique. We hear all the time that sales is all about relationships, which is certainly true, and I greatly enjoy the relationships I'm able to cultivate each day, but I also think sales is about caring. I think sales is a lot about listening and responding with the heart of a teacher. My truest passion is for writing. I maintain a blog at legionwriter.com, where I attempt to publish musings at least a few times a month. I also enjoy teaching others to write. I volunteer as a tutor through the King County Libraries. Some day, that novel I've been pecking away at for six years will see the light. Some day. LinkedIn - www.linkedin.com/in/luke-draeger-892b4022 Website - www.legionwriter.com Isaacson, Jon Host, The DYOJO Podcast & author, Be Intentional: Estimating For nearly 20 years Jon Isaaacson, The Intentional Restorer, has exemplified consistent achievement in leadership roles within the skilled trades including property restoration, construction, and abatement. As a business coach, Jon is able to assess issues, identify creative solutions, and implement processes that drive long term success in an organization. You can read his monthly column, The Intentional Restorer, in Restoration and Remediation Magazine (R&R). Jon regularly speaks, writes, and consults through his organization The DYOJO. He is the host of The DYOJO Podcast and recently published his first book Be Intentional: Estimating. LinkedIn - www.linkedin.com/in/jon-isaacson-izvents Website - www.thedyojo.com The Intentional Restorer monthly column - www.randrmagonline.com/topics/4576-the-intentional-restorer The DYOJO Podcast - www.thedyojo.com/listen Lavender, Lisa Chief Operating Officer (COO), Restoration Technical Institute (RTI) and Berks Fire Water Restorations, Inc. Restoration Professional that is passionate about serving others. As Chief Operating Officer of a full service restoration company and training center, manages daily operations so as to deliver services that have a positive meaningful impact on the lives of others. RTI Oversees operations of Technical Training center serving restoration, insurance, construction, cleaning and related technical industries. We BELIEVE in inspiring happiness, pride, and innovation in others. Berks Oversees the day to day operations of Berks Fire Water Restorations, Inc.℠, a local provider that specializes in the restoration and reconstruction of residential and commercial properties damaged by fire, mold, sewage, smoke, storm, water, wind, or any other damage. Our complete restoration approach involves the coordination and supervision of every facet of the project, ensuring the best possible service. We deal directly with the insurance provider, helping to satisfy the needs of the property owner. We are fully staffed with a team of restoration technicians, carpenters and tradesmen, providing 24 hour/7 day emergency service with a one hour response time. LinkedIn - www.linkedin.com/in/llavender Restoring Success monthly column - www.randrmagonline.com/topics/4578-restoring-success Lisa Lavender was a guest on The DYOJO Podcast Episode 36; you can read her monthly column Restoring Success in Restoration and Remediation Magazine (R&R) McCabe, Andrew Large Loss Claims Consultant & Xactimate Estimator, Claims Delegates & author, The 24 HR Tech Andy has spent 20 years in the property damage restoration industry. He is an experienced water damage expert and licensed claims adjuster. He specializes in property damage insurance claims resolution and complex building envelope issues. Andy settled in Bend, OR which serves as his base of operations for national consulting operations. "The simplest solution is the best solution." - Andy's derivative of Occam's Razor Everyone has their own way of doing things. I'm always looking for the "right" way. That isn't always the popular choice. I would rather "get it right" than to be right. I'm poised to set the world on fire. I've been burnt along the way, but that just builds character. Don't you think? I'm a property and casualty (P&C) claims expert, licensed property adjuster and Xactimate professional. I have served as an expert witness and appraiser in contractor disputes and insurance claim arbitration situations. My favorite thing is public speaking and education. I love to teach and inspire folks to be their best. LinkedIn - www.linkedin.com/in/andymccabe Website - www.claimsdelegates.com Andrew McCabe has been a guest on The DYOJO Podcast Episode 5 and 37 (Pro vs. Joe 009) Nunery II, Leroy, Dr. Founder & Principal, PlūsUltré LLC PlūsUltré LLC Background and Qualifications PlūsUltré’s mantra of “Inspiration. Imagination. Innovation” reflects our approach to enhancing the strategic and operational capacities of educational, non-profit, and entrepreneurial entities. Our breadth of experience and competence is demonstrated through inspired, objective, and creative problem-solving. Our clients engage us because we think and act objectively and critically, and with their interests in mind.
LinkedIn - www.linkedin.com/in/ldn2educate Website - www.plusultrellc.net Pasmanick, Elan Mobile Equipment Repairs, Born to Repair My mission is to transition the damage restoration industry to inhouse equipment repairs. Providing mobile equipment repairs for water damage equipment such as air movers and dehumidifiers. Born to Repair is also able to provide phone and video consulting to assist people outside of his service area. Elan is preparing an online repairs seminar as well. Website - www.facebook.com/borntorepairsd Check out Elan Pasmanick’s water damage equipment maintenance and repair Tip of the Week as a regular feature on The DYOJO Podcast. Princeton, David Principle Consultant, Advocate Claim Service Specializing in Contract Analysis & Risk Management. Results-focused strategist with 16+ years of progressive career growth in the Insurance and Risk Management field. Tenaciously persistent in determining and attaining optimal outcomes. Astute negotiator. Background includes value-added, comprehensive expertise in analyzing insurance contracts, claim practices, and managing complex claims. Advocate Claim Service was founded to provide policyholders with a dedicated claim professional to develop a comprehensive claim presentation strategy. While ACS does not sell insurance, we do make it work for you. ACS's Principle Consultant, David Princeton, has resolved disputed claims resulting in total resolutions in excess of $25,000,000. Specializing in the strategic presentation of claims, Advocate Claim Services looks to aid businesses in the presentation and resolution of doubtful and disputed claims. Our brand of advocacy focuses on the challenging claims that threaten to disrupt our clients' ability to do business. LinkedIn - www.linkedin.com/in/davidrprinceton Website - www.advocateclaimservice.com David Princeton was a guest on The DYOJO Podcast Episode 1, 32 and 35 (Pro vs. Joe 007 and 008) Stanley, Chris Founder, IA Path & author, Independent Adjuster’s Playbook (and many more) We help new adjusters get to work in 90 days with our online adjuster mentorships. Most new adjusters struggle to meet hiring companies' experience requirements and have no way of getting started. At IA Path we created a mentorship program that gets the experience requirements waived with over 20 companies so you can start working in the next 90 days. LinkedIn - www.linkedin.com/in/iapath Website - www.iapath.com Chris Stanley was a guest on The DYOJO Podcast Episode 38 Watkin, Jeremy Director of Customer Experience and Support, NumberBarn Proven visionary leader, seasoned manager, and lifelong learner experienced in building both customer service teams and customer experience programs. Capable of creating a customer service operation from scratch and technically savvy enough to scale it with a rapidly growing business.
LinkedIn - www.linkedin.com/in/jtwatkin Website - www.customerservicelife.com Jeremy Watkin was a guest on The DYOJO Podcast Episode 42 
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Our previous video provided you with some early reading suggestions from the property restoration ranks. Now its time to tickle your ears with the silky voices of podcasts made by and for property restoration professionals.
Apologies if we missed you and/or your podcast, shoot us a message and a link so that we can add you to our list. If you listen and/or watch any of these podcasts be sure to subscribe, like, review, and share as these simple actions go a long way in helping the creators to better distribute their content. The DYOJO Podcast - www.thedyojo.com/listen The DYOJO Podcast and Born to Repair have teamed up to provide the water damage restoration equipment maintenance and repair tip of the week. Elan Pasmanick of Born To Repair (@borntorepair) was a guest on The DYOJO Podcast Episode 8 where he shared tips for extending the life of your water damage restoration equipment. In this video, for Tip of the Week Episode 002, In this video, Elan shares how to select the right filters for your low grain refrigerant dehumidifier. Often restoration owners, warehouse managers, and mitigation supervisors think they need expensive filters, but Born To Repair shares their opinion on how the best filter is one that fits correctly and is changed frequently. Don't allow the wrong filter or lack of maintenance to keep your money making equipment on the sidelines. Elan is a poet, performs mobile local equipment repairs in the San Diego, California area as well as distance repairs coaching via calls and/or facetime. We first aired this segment on The DYOJO Podcast Episode 39 with Shannon Tymosko aka "Lady Voltz" who is an electrical apprentice with IBEW Local 105 and an ambassador for Kickass Careers. Check out Born To Repair on Instagram @borntorepair. The DYOJO Podcast is the INFOtainment podcast for the skilled trades - helping you shorten your DANG learning curve. Watch on YouTube or listen on Spotify and/or Apple podcasts. The DYOJO Podcast and Born to Repair have teamed up to provide the water damage restoration equipment maintenance and repair tip of the week. Elan Pasmanick of Born To Repair (@borntorepair) was a guest on The DYOJO Podcast Episode 8 where he shared tips for extending the life of your water damage restoration equipment. In this video, for Tip of the Week 003, Elan shares why it is so important to keep a low grain refrigerant dehumidifier upright and what happens when one is laid on its side. He pulled the components of dehumidifier out so that you can see exactly how these activities impact the life and efficacy of the equipment that is essential to water damage mitigation contractors. Elan is a poet, performs mobile local equipment repairs in the San Diego, California area as well as distance repairs coaching via calls and/or facetime. We first aired this segment on The DYOJO Podcast Episode 41 with Mark Springer of Dayspring Restoration (Bozeman, Montana). Check out Born To Repair on Instagram @borntorepair. The DYOJO Podcast is the INFOtainment podcast for the skilled trades - helping you shorten your DANG learning curve. Watch on YouTube or listen on Spotify and/or Apple podcasts. The DYOJO is The Do Your Own Job Dojo. A dojo is a space dedicated to learning and practicing martial arts. In this dojo we help growth minded professionals and people in a position of leadership to develop ownership and accountability in the pursuit of excellence. In business teamwork is essential to an organizations ability to perform at the peak of its capacity. Teamwork must be grounded in trust. The foundation for trust to be built among multiple employees who will be empowered to work with each other, is laid by team members who consistently do their job. In this equation, those in leadership can help this process evolve by clarifying roles and responsibilities for all employees. Personal and Professional Development: In the original Karate Kid movie, Sensei (teacher/master) John Kreese states the distinctives of the Cobra Kai Dojo:
From the example of Karate Kid, we see the difference in the people, process, and production of those trained by Sensei Kreese and karate master Mr. Miyagi. By all appearances, the process Mr. Miyagi utilizes for skills training would not produce a championship level fighter and his young apprentice Danny frequently questions his progress. The climax of the movie reveals that the skills and heart of young Danny has been mentored and developed to persevere through rise to the challenge in the face of an opponent is superior by most metrics. Mentorship and Coaching for Achieving Goals: When you commit to studying a martial art, you must find a mentor who you believe will help train you to master the craft you have chose and you must remain engaged in your skills development. The same is true in business. It is your job to pursue personal and professional development so that you can reach your potential. As you grow as a leader, you have a responsibility to repeat the process and help others to achieve their goals. The DYOJO will help you to develop the will, the skill, and the chill to succeed. Customized Business Coaching Strategies: We take the time to listen to your vision, values, and goals so that we can assist you to build a strategy for achieving success. You are the hero of your story and our value proposition is to come alongside you to optimize your efforts. The DYOJO provides business coaching services and leadership development in person, online, and via remote group training. In the DYOJO we are committed to these core concepts and resources for development:
What services does The DYOJO provide? For growth minded employees in need of direction for continuing their career development:
For new managers who need to elevate their education and training for leadership:
For existing managers looking for tools to help them engage the modern workforce:
For organizations desiring to provide leadership development resources:
Why was The DYOJO Started? The DYOJO helps leaders to intentionally develop their vision and values so that they can build teams that are clear, consistent, as well as accountable. We work to help you bridge the gap between where you are and where you want to be as an organization. Through business coaching and leadership development, The DYOJO helps teams to increase their performance in the four key areas of sustainable success - people, process, production, and progress. How can The DYOJO help?
The DYOJO Podcast and Born to Repair have teamed up to provide the water damage restoration equipment maintenance and repair tip of the week. Elan Pasmanick of Born To Repair (@borntorepair) was a guest on The DYOJO Podcast Episode 8 where he shared tips for extending the life of your water damage restoration equipment. In this video, for Tip of the Week Episode 001, Elan demonstrates how to replace a stripped out nut on a dehumidifier. In property restoration keeping your equipment including air movers, low grain refrigerant or desiccant dehumidifiers, HEPA air scrubbers, and injectidry systems functional are key to profitability. These tips will help you keep your equipment fully stocked so that your team can continue operating at maximum capacity. Elan is a poet, performs mobile local equipment repairs in the San Diego, California area as well as distance repairs coaching via calls and/or facetime. We first aired this segment on The DYOJO Podcast Episode 38 with Chris Stanley of IA Path. Chris shared how those interested in independent adjusting and appraising can get to work within 90 days. Check out Born To Repair on Instagram @borntorepair. The DYOJO Podcast is the INFOtainment podcast for the skilled trades - helping you shorten your DANG learning curve. Watch on YouTube or listen on Spotify and/or Apple podcasts. |
AuthorJon Isaacson, The Intentional Restorer, is an 18 year veteran of the property restoration industry and a business coach through his organization The DYOJO. Archives
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