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Team Accountability

8/24/2023

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Everyone talks about ACCOUNTABILITY, but what does it mean to create it within an organization?

Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part two of this discussion on productivity, we will dive into elements such as:
  • Developing your leadership skills
  • Collaborating with team members to develop standards
  • Working with the incoming workforce
  • Accountability, training, and team discipline 

The DYOJO Podcast Ep 106

Accountability & Leadership

IN THIS EPISODE: 
  • 0:00 Productivity Part 2 with Geoff Lawson 
  • 2:35 Join the SOCK-side for SOCKTember 2023 
  • 4:01 The importance of quality control 
  • 8:15 Collaborating to create team standards 
  • 12:22 HISTORY: A chat with Lloyd Weaver's sons (Property Restoration History)  
  • 16:53 Practical accountability within an organization 
  • 21:54 Working with the incoming workforce 

Appearances and shoutouts in this episode include: 
Michelle Blevins Kelsey Isaacson Pete Consigli Cliff Zlotnik Jim Thompson Lloyd Weaver, Jr Lance Weaver Ben Justesen Brendon Rumsey 

Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve. Last Episode 105 - Productivity Part 1 - Training & Expectations with Geoff Lawson
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Productivity - Training & Expectations

7/13/2023

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Productivity leads to profitability. Our guest Geoff Lawson (Auburn, WA) shares his experiences with hiring, training, and developing skilled trades teams. In part one of this discussion on productivity we will dive into elements such as:
  • Training team members to excel
  • Reducing friction through clear expectations
  • Increasing profitability by understanding time as a metric
  • Personal leadership examples
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The DYOJO Podcast Episode 105 Productivity Part 1 - Training and Expectations
​
IN THIS EPISODE:
0:00 Productivity Part 1 with Geoff Lawson
2:07 Restoration History with Michelle Blevins and Pete Consigli
* WATCH the full episode "The History of Restoration" on Restoration Today from C&R Magazine 

7:46 Using time as a productivity metric
16:32 Reducing friction with management expectations
21:04 Understanding production rates in estimating
27:29 Clarity, consistency, and accountability
30:31 Unleash the power of relational leadership

Appearances and shoutouts in this episode include:
  • Michelle Blevins
  • Pete Consigli
  • John Pletcher
  • Cliff Zlotnik
  • Jeff Cross
  • Tom McGuire
  • Ben Justesen
  • Brendon Rumsey

Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve.

THANK YOU TO OUR SPONSORS:

EPIC Estimates, winner of the RIA's 2023 Contractor's Choice Award, specializes in writing Xactimate™ and Symbility estimates with speed, precision, and professionalism.

Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine.

The Restoration Industry Association (RIA) is excited to offer a new First Time Contractor Member discount program making it more affordable than ever to become a member!

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries.

Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.

Theme Music - It's Only Worth It If You Work For It by NEFFEX Last

Episode 104 - Busy But Bankrupt with Brendon Rumsey
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Defensible or Defensive?

6/1/2023

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Is your position defensible or are you just being defensive? 

Our guest Brendon Rumsey, Rumsey Construction & Restoration (South Carolina) joins us to discuss some of his experiences with getting into property restoration (insurance claims), collaborating with local contractors, and learning to defend your pathway to profitability as a contractor. 

IN THIS EPISODE:
0:00 An odd way to start
2:23 A rooftop confrontation with State Farm
12:18 From rooftops to water damage mitigation
16:47 Water damage symposium in Washington
18:21 On the verge of bankruptcy
23:31 Connecting locally with national resources 


#contractor #insurance #claims #podcast 
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Making Your Marketing Count In Your Local Market

5/4/2023

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Contractors face many challenges. Friend of the show, Michelle Blevins, returns for Episode 102 of The DYOJO Podcast to discuss some creative ways employers and managers can better engage their community as they build a local brand. Michelle discusses authentic leadership, the importance of marketing TO the team as consistently as one markets to clients, and the unique opportunity to join with other restoration contractors for Restoring Kindness during the month of May. ​
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IN THIS EPISODE:
0:00 Guest Michelle Blevins of C&R Magazine
2:02 Local, Regional, and National Contractor Networking
7:24 What the heck is Restoring Kindness?
14:09 The Do's and Don'ts of Contractor Marketing
18:26 Simple Budgeting Tips for Project Managers
24:22 Authentic Leadership and Engaging Your Team

Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve.

THANK YOU TO OUR SPONSORS:

The Institute of Inspection Cleaning and Restoration Certification (IICRC) is a professional certification and standard-development non-profit organization for the inspection, cleaning, and restoration industries.

Advocate Claim Service was founded to provide policyholders, brokers, and attorneys with a dedicated claim professional to develop a comprehensive claim presentation strategy. Read David Princeton's column, Dear David, in C&R Magazine.

The Restoration Industry Association (RIA) Convention and Industry Expo is the industry’s premier event designed to bring together restoration and reconstruction professionals and vendors for networking, education, and discussing the latest industry trends. You won't want to miss this event on April 24-26, 2023 in at Rosen Shingle Creek Orlando, Florida.

Author Jon Isaacson, The Intentional Restorer, shares his two decades of professional experience to help anyone involved with, or interested in, the art of estimating to shorten their DANG learning curve for improvement. How To Suck Less At Estimating: Habits For Better Project Outcomes.

​
Theme Music - It's Only Worth It If You Work For It by NEFFEX
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Insurance Claims Program Work

4/13/2023

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In Episode 101 of The DYOJO Podcast, we will discuss some of the good, the bad, and the ugly of program work and the insurance claims emergency services and repairs process.
  • Some contractors love program work and set up their businesses to attempt to thrive in this revenue stream.
  • Some contractors hate third-party administrators and do everything in their power to avoid anything resembling a TPA agreement.
  • Many contractors have questions about preferred vendor programs and who they can best utilize this resource.

Thursdays are for The DYOJO Podcast - Helping contractors shorten their DANG learning curve.
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The Restoration Triangle for Insurance Claims

3/27/2023

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Any classic loss is gonna at least involve three people, what we refer to in How To Suck Less At Estimating as The Restoration Triangle. 
​
  • The policyholder, the one who suffered the loss
  • The contractor, the person that's going to fix it 
  • The insurance company and their representatives 

As David Princeton, guest for The DYOJO Podcast Episode 100 says, "At a minimum, those are the three those are the three people that have to be involved in the claims process." 

Roles in the Insurance Claims Process

As The DYOJO wrote about previously in Cleaning and Restoration (C&R) Magazine, 

​Throughout his career, Pete Consigli, The Global Restoration Watchdog, trained restorers to value the Restoration Triangle. Each party brings something unique to the table that should be heard and referenced as the agreed-upon scope is established:

  • The insured (who’s damaged) has a unique perspective on the pre-loss conditions and the extent of the loss.
  • The carrier representative (who’s payin’ for it) has a unique perspective regarding the details of the policy and the responsibility of the carrier with regards to the source and extent of damages—as well as any relevant exclusions.
  • The contractor (who’s fixin’ it) has a unique perspective on the means, methods, and material costs that will be relevant to establishing an agreed-upon scope of work to restore the structure.

Pete reminds stakeholders,
​“If one of these parties is left out of the process of determining and agreeing on the extent of damage, scope of repair, cost of restoration to a pre-loss condition, timelines, and criteria for satisfactory completion, then there will be problems.”
A claim should not follow the narrative of a T.V. drama or a strategy for Survivor, whereby two members of the triangle team up to push their narrative through. For example, the contractor and client should not be in cahoots to figure out a way to “maximize the claim” without justification. This is fraud. Neither should the contractor and the carrier be working together to dwindle the scope. This is short-changing (and likely grounds for bad faith).
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Contractors and Carriers Working Together

The DYOJO wrote about contractors and insurance carriers working together from the same site documentation in Property Casualty 360 Magazine on the topic of ​Expediting Claims Processing. 
​

The goal or standard of claims processing is to create an agreed-upon scope of work to restore the damaged structure to resemble its pre-loss condition with materials of like kind and quality. I believe 360-degree capture tools will continue to improve and provide a valuable resource to all parties of a claim. If we want to arrive at an expedited, agreed-upon scope of work that is as accurate and thorough as possible, everyone in the claims chain will benefit from having access to the same information.

​Increased capacity while simultaneously elevating data capture and collaboration opportunities would seem to be reason enough for 360-degree capture integration in the claims process. For those who are reviewing the claim remotely, ask whether the company you are working with will share their virtual walkthrough. If there is a claims question, it will be helpful to access one of these resources so that carrier, contractor, and insured (the Restoration Triangle) can virtually access the three-dimensional capture of the affected area. I hope that carriers and contractors will see the value in the utilization and sharing of these resources.

This content was adapted from The DYOJO Podcast Episode 100 "Matching Materials for Insurance Claims" with David Princeton and Bill Wilson. 
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    The DYOJO - helping contractors shorten
    ​their DANG learning curve


    Book #4 - AVAILABLE NOW - How To Suck Less  At Estimating. Habits for better project outcomes. 

    Book #4 - AVAILABLE NOW as a TRAINING COURSE through our friends at Restoration Technical Institute

    Book #3 - So, You Want To Be A Project Manager? is designed to help contractors with the mindset and habits for success in this role. 

    Book #2 - Be Intentional: Culture, is a collaborative publication discussing how the small things enhance or undermine your efforts to build a thriving culture. 

    Book #1 - Be Intentional Estimating, is the 5 star rated book that helps estimators produce more consistent outcomes in the insurance claims process. 

    ​Jon is the host of The DYOJO Podcast, helping the skilled trades to shorten their DANG learning curve for personal and professional development. 

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  • HOME
    • CONTACT
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  • PODCAST
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  • RESOURCES
    • BOOK1
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    • BOOK3
    • BOOK4
    • BOOK5
    • LIBRARY
  • EVENTS
    • FoCKED
    • SOCKTEMBER