THE DYOJO
  • HOME
    • RESOURCES
    • CONTENT >
      • SCOPE
      • CHART
      • PILLARS
  • PODCAST
    • FoCKED
    • SOCKTEMBER
    • SSC
  • PUBLICATION
    • BLOG
    • BOOK1
    • BOOK2
    • BOOK3
    • BOOK4
    • LIBRARY
  • CONTACT

Guest Appearance on The Restoration Rundown Podcast

5/14/2022

0 Comments

 
Jon Isaacson was a guest on the Restoration Rundown Podcast which is produced by the team at Ironclad Restoration Marketing. Host Ben Ricciardi drew out:
  • Jon’s early days in the industry
  • The origins of The DYOJO Podcast
  • Jon's latest book - How Not To Suck At Estimating
  • And other insights for shortening your DANG learning curve as a restorer

Ben recently released the updated version of his book, The No BS Guide To Internet Marketing For Restoration Contractors. Check out his book and podcast for quality tips on improving your marketing efforts and being educated when seeking outside assistance with this mission. 



​
0 Comments

Using questions to work through objections

5/4/2022

0 Comments

 
The DYOJO Podcast 
The Power & Practice of Questions 
Season 3, Episode 82  

Contractors who specialize in navigating insurance claims, know that the process can be contentious. In this episode, we discuss mindsets and habits that can assist you in achieving better project outcomes. 
  • According to Merian-Webster, to negotiate means to, “Obtain or bring about by discussion.” 

Business is a negotiation. If you take the carrier out of the equation, you are often negotiating with your clients. Part of a successful negotiation is clearly defining the scope and expectations of the project so that you can accurately bid the cost of materials and labor.

If the carrier is paying for the work, they have the right to ask whether the scope has been accurately presented and thoroughly supported. The second meaning for negotiating is to, “Find a way over or through (an obstacle or difficult path).” 

You can view the adjuster as your adversary, but assuming so from the get-go only gives them one option - to be adversarial. Or you can proceed with the mindset to attempt to understand their position, in light of The Claims Standard, and find a means to reach a mutually agreeable outcome. 

Our primary guest is Steven Patrick of Level the Playing Field. He shares several insights that help contractors develop a framework for working through the claims process. These concepts, also are applicable to instances of resistance between contractors and customer.
  • Listening to understanding someone else's position 
  • Using questions such as, "Have you ever considered this?" 
  • Explaining and justifying our legitimate observations
  • Utilizing credible third part sources
  • Ensuring our scope is legitimate and reasonable 

Our discussion includes shout-outs and/or appearances by these guests:  
  • Steven Patrick 
  • Ed Cross
  • Mathew Allen
  • Ben Justesen
  • Michelle Blevins

THANK YOU TO OUR SPONSORS:  
  • Restoration Industry Association (RIA)  
  • Restoration Technical Institute (RTI) 
  • Office Services by Brandi  
  • Institute of Inspection Cleaning Restoration Certification (IICRC)  

THURSDAYS ARE FOR The DYOJO Podcast - INFOtainment to help you shorten your DANG learning curve. New episodes of The DYOJO Podcast are released on Thursdays via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. 

READ MORE in The DYOJO Blog  

Additional Resources from The DYOJO: 
  • Be Intentional: Estimating (book 1) 
  • Be Intentional: Culture (book 2) 
  • AVAILABLE NOW: So, You Want To Be A Project Manager (book 3) 
  • COMING SOON: How To Not Suck At Estimating (book 4) 
  • Property Restoration History
0 Comments

Leveling Up As An Industry

4/20/2022

0 Comments

 
The DYOJO Podcast
Leveling Up As An Industry
Season 3, Episode 81

This episode provides you with some behind-the-scenes and recap items from the 76th Annual Restoration Industry Association (RIA) Convention and Expo 2022. A few items of note include:
  • New membership pricing for RIA
  • Ongoing discussions with Xactware (Verisk) and Symbility (Core Logic)
  • Advocacy and position papers from the AGA - including discussion on overhead and profit (O&P) and supervisory labor
  • Efforts to build towards lobbying at the state and federal level
  • Regional Focus Groups (RFG)

​Our discussion includes shoutouts and/or appearances by these guests:
  • Ben Ricciardi
  • Ed Cross
  • Jim Thompson
  • Mark Springer
  • Kelly Dolan
  • Ben Justesen
  • Whatley
  • Tony Yost
  • David Dickerson
  • Michelle Blevins
  • Mike Fulton
  • Katie Smith
  • Pete Consigli
  • Gordy Powell







THANK YOU TO OUR SPONSORS:
  • Restoration Industry Association (RIA)
  • Restoration Technical Institute (RTI)
  • Office Services by Brandi
  • Institute of Inspection Cleaning Restoration Certification (IICRC)

THURSDAYS ARE FOR The DYOJO Podcast We aim to entertain while we inform (INFOtainment), helping you shorten your DANG learning curve. New episodes of The DYOJO Podcast are released on Thursdays via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website

READ MORE in The DYOJO Blog

​Additional Resources from The DYOJO:
  • Be Intentional: Estimating (book 1)
  • Be Intentional: Culture (book 2)
  • AVAILABLE NOW: So, You Want To Be A Project Manager (book 3)
  • COMING SOON: How To Not Suck At Estimating (book 4)
  • Property Restoration History
0 Comments

Common Estimating Shortfalls

4/7/2022

0 Comments

 
Lisa Lavender, Restoration Technical Institute (RTI) reached out to me about developing a course around the principles in my first book, Be Intentional: Estimating. While this book centers around the mindset and habits for insurance claims estimating success, the course will dig deeper into the technical aspects. The working title for the book and the course is How To Not Suck At Estimating: Habits For Better Project Outcomes. Module/chapters will include Developing The Agreed Upon Scope, The Claims Standard, A Good Sketch Is A Good Start, Don't Play The Blame Game, and more

Episode 80 of the The DYOJO Podcast will center around four common estimating approaches including, using drywall repairs as an example: 
  • Square foot (SF) estimates
  • Linear foot (LF) estimates 
  • Insurance program (TPA, preferred vendor) estimates
  • Estimating tips and best practices 
  • A simple scoping formula
  • Budgeting and production reports from Xactimate
  • Understanding markup and profit as it relates to overhead and profit (O&P) 


Our discussion includes appearances by these guests:   
  • Mili Washington (Indian Trail, NC) 
  • Mathew Allen, (Whitefish, MT)
  • Brian Austin (Provo, UT) 
  • Gordy Powell (Atlanta, GA)  
  • Ben Justesen (Moses Lake, WA)  
  • Pete Consigli (Naples, FL)   


THANK YOU TO OUR SPONSORS:  
  • Restoration Industry Association (RIA) 
  • Restoration Technical Institute (RTI) 
  • Office Services by Brandi  
  • Institute of Inspection Cleaning Restoration Certification (IICRC)   


THURSDAYS ARE FOR The DYOJO Podcast   
We aim to entertain while we inform (INFOtainment), helping you shorten your DANG learning curve. New episodes of The DYOJO Podcast are released on Thursdays via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website
0 Comments

Obligations for insurance claims investigations

3/10/2022

0 Comments

 
Picture
Obligations For Insurance Claims Investigations

According to the state of Washington Administrative Code (WAC) 284-30-370:
Standards for prompt investigation of a claim. Every insurer must complete its investigation of a claim within thirty days after notification of claim, unless the investigation cannot reasonably be completed within that time. All persons involved in the investigation of a claim must provide reasonable assistance to the insurer in order to facilitate compliance with this provision.

In the second part of our conversation with Roger Howson (Seattle, WA) and many others, we discuss the insurance claim appraisal process. Episode 78 of The DYOJO Podcast will touch on topics, including
  • Claims investigations
  • Policy litigation
  • Insurance fair conduct ordinances
  • Assignment of Benefits (AOB)
  • Contractors crossing the line into public adjusting
  • Carriers playing games with insureds
  • Policyholders being shady with contractors

​While many contractors dabble in policy interpretation, often because they think they are doing the right thing for the client, they may be crossing into the territory of public adjusting without a license. Roger discusses how, "If it walks like a duck and talks like a duck, it better be licensed like a duck." Andy McCabe shares a story where he had to answer some tough questions with an Oregon insurance investigator.

Our guests will include:
  • Gordy Powell (Atlanta, GA)
  • Seat Scott (San Diego, CA)
  • David Princeton (Muskego, WI)
  • Bill Wilson (Nashville, TN)
  • Ed Cross (Palm Desert, CA)
  • Andy McCabe (Bend, OR)
  • Ben Justesen (Moses Lake, WA)
  • Bryan Close (Tacoma, WA)


THANK YOU TO OUR SPONSORS:
  • Restoration Industry Association (RIA)
  • Restoration Technical Institute (RTI)
  • Office Services by Brandi

​THURSDAYS ARE FOR The DYOJO Podcast New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast

0 Comments

Insurance Claims Pricing Games

2/23/2022

0 Comments

 
Insurance Claims Pricing Games
Contractors and customers feel the squeeze when the insurance carrier plays pricing games with the estimating and collection process of insurance claims restoration. We discuss New Construction Pricelists being applied to restoration scenarios with contractors in Minnesota, California, and Washington. 

​
We discuss the issue, rebuttals, and resources including the Restoration Pricing Position Paper from the Advocacy and Government Affairs Committee (AGA) of the Restoration Industry Association (RIA),

“New construction price settings in certain pricing programs increase labor productivity which reduces prices in a way that may not be appropriate for restoration. Indirect tasks that must occur to accomplish direct repairs – known as “Supporting Events” – may need to be appropriately adjusted due to the extent of the damage in a restoration project.
This discussion educates the listener on the underlying factors which lead to these manipulations and provides the contractor with some well-thought-out rebuttals. While there are no cheat codes that will eliminate the squid games, restorers will find it refreshing to know that resources are being created and advanced regain and maintain sustainable claims practices.

The DYOJO Podcast, Episode 77 includes these guests and appearances:
  • Tony Yost (St. Paul, MN)
  • David Dickerson (San Francisco, CA)
  • Ben Justesen (Moses Lake, WA)
  • Kelley Dolan
  • Gordy Powell
  • Mark Springer
  • Katie Smith
  • Ed Cross
  • David Watts
  • Roger Howson 

Sponsors of The DYOJO Podcast:


​* Restoration Industry Association (RIA) - Restoration Industry Association (RIA) Join your fellow intentional restorers at the RIA 2022 International Restoration Convention and Industry Expo, April 11-13 at the Peppermill Casino in Reno, NV. Let them know The DYOJO sent you.

* Restoration Technical Institute (RTI) provides world-class training. Designed for those who serve the Restoration, Cleaning and Industries related to the Built Environment.

* Office Services by Brandi, LLC provides unparalleled personalized bookkeeping services to a broad range of clients in many states. Brandi will help tackle the never-ending list to be done in the restoration industry by handling the R&M billings, collections and many other key areas to take the burden off the owners.

THURSDAYS are for The DYOJO Podcast

New episodes of The DYOJO Podcast are released on Thursdays 9am PST via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. Learn more by visiting our website - www.thedyojo.com/podcast
0 Comments
<<Previous

    Author

    Jon Isaacson, The Intentional Restorer, is a 19 year veteran of the property restoration industry and a business coach through his organization The DYOJO. 

    Book #4 - COMING SOON - How Not To Suck At Estimating. Developing  estimating habits to achieve better project outcomes. 

    Book #3 - So, You Want To Be A Project Manager? is designed to help contractors with the mindset and habits for success in this role. 

    Book #2 - Be Intentional: Culture, is a collaborative publication discussing how the small things enhance or undermine your efforts to build a thriving culture. 

    Book #1 - Be Intentional Estimating, is the 5 star rated book that helps estimators produce more consistent outcomes in the insurance claims process. 

    ​Jon is the host of The DYOJO Podcast, helping the skilled trades to shorten their DANG learning curve for personal and professional development. 

    RSS Feed

    Archives

    May 2022
    April 2022
    March 2022
    February 2022
    January 2022
    December 2021
    November 2021
    September 2021
    August 2021
    July 2021
    June 2021
    May 2021
    April 2021
    March 2021
    February 2021
    January 2021
    December 2020
    November 2020
    October 2020
    September 2020

    Categories

    All
    Books
    Clarity
    Construction
    Creativity
    Culture
    Estimating
    Growth
    History
    Insurance Claims
    Law
    Networking
    People
    Personal Development
    Podcast
    Products & Services
    Project Management
    South Sound Connection
    Support Local
    The Intentional Restorer
    Training

    RSS Feed

    Estimating 

    Marketing

    Insurance Claims

    Leadership

Contact The DYOJO
  • Property Restoration Resources Library 
  • Watch or Listen to The DYOJO Podcast 
  • Buy a Book by The Intentional Restorer
  • ​Read The DYOJO Blog
  • ​Dig Into Property Restoration History
  • Join The DYOJO Mailing List​
  • HOME
    • RESOURCES
    • CONTENT >
      • SCOPE
      • CHART
      • PILLARS
  • PODCAST
    • FoCKED
    • SOCKTEMBER
    • SSC
  • PUBLICATION
    • BLOG
    • BOOK1
    • BOOK2
    • BOOK3
    • BOOK4
    • LIBRARY
  • CONTACT