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For episode 125 of The DYOJO Podcast we review recent video of the senate hearings lead by Josh Hawley (MS) which include sworn testimony from two policyholders with Allstate and State Farm who were affected by improper insurance claims handling for property damages. The extended video includes sworn testimony from two independent adjusters who worked for insurance carrier Allstate and third party adjusting firm Pilot. Senator Hawley has direct interaction with Mike Fiato who is the executive vice president and chief claims officer for Allstate Insurance Company. Video clips from:
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A few of the questions and topics we will discuss in this episode of The DYOJO Podcast include: * What is the Restoration Industry Association (RIA)? * Should contractors join the RIA? * Is the RIA doing a good job? Episode 124 of The DYOJO Podcast "Construction Ethics, Shared Goals, and a Stronger Future" 0:00 More American 1:40 RIA 2025 Recap 7:35 Contractor Code of Ethics 13:42 Restoration History 18:47 Is RIA Doing a Good Job? 23:33 Weaponizing Consumer Protection 30:22 Success Tips from Taylor Rivas Listen to The DYOJO Podcast on Spotify and watch on YouTube. Read The DYOJO Blog for more information and links to the stories we discuss in this episode. Subcribe to The DYOJO Wire newsletter. NAICS Code for Emergency Restoration Services The Restoration Industry Association (RIA) is proud to announce the formal submission of a request to the federal government for the establishment of a new six-digit NAICS code—624231: Emergency Restoration Services—as part of the 2027 NAICS review. Read more on this exciting announcement. The RIA Scores a Legislative Win for Restorers in Texas! The RIA will be working closely with Representative Campos over the several months to make revisions before the next legislative session and will share updates on our progress. Read more about this effort. In the construction and restoration industry, clear communication is the foundation of getting paid for your work. A recent episode of The DYOJO Podcast, titled "Get Paid, Not Played: Managing Client Expectations as a Contractor," dives into a real-world case study that highlights the dangers of misaligned expectations and unclear agreements. The episode unpacks a troubling scenario where a contractor’s attempt to secure payment went awry, offering valuable lessons for contractors on how to protect their earnings and maintain trust with clients. The case study involves a homeowner who filed a hail damage claim after being alerted to the issue by a contractor. The contractor suggested the damage might be covered by insurance, which proved true when the claim was approved. However, tensions arose when the homeowner requested a straightforward estimate for roof replacement. The contractor refused to provide one unless the homeowner shared their insurance scope of work, insisting they deserved the insurance payout since they had flagged the damage. The homeowner, wary of this approach, stood firm, stating the insurance payout was their business. After pushback, the contractor released the homeowner from an outdated pre-work contract but then submitted a surprise $1,200 invoice for unapproved "temporary repairs" and demanded the insurance payment. The homeowner’s insurance adjuster had to intervene, shutting down the contractor’s demands. The homeowner had only paid $375 via Cash App to a technician for a minor fix, which raised red flags about the contractor’s practices. This scenario underscores a common frustration for contractors: investing time, resources, and expertise into assessments and documentation, only for the client to choose a cheaper competitor. As the podcast host explains, contractors often use tools like DocuSketch, detailed photo labels, and Xactimate estimates to create comprehensive claims that secure insurance payouts. When clients take this work and hire someone else, it feels like a betrayal. To mitigate this, some contractors use pre-work authorizations or letters of intent, outlining that their services—such as travel, documentation, and estimating—come with a cost if the client opts out. However, as this case shows, such agreements must be clear, current, and mutually understood to avoid disputes. The episode emphasizes the importance of a clear contract that defines responsibilities and expectations for both parties. A contract should outline what the contractor will do (e.g., assess damage, provide an estimate), what the client is responsible for (e.g., payment terms), and the agreed-upon scope and cost. Without this clarity, misunderstandings can escalate, as seen when the contractor sent a technician for a small repair, paid directly via Cash App, which the homeowner perceived as disorganized or unprofessional. The podcast suggests that contractors should communicate their process upfront, detailing potential outcomes—approval, denial, or partial coverage—and how each will be handled. This transparency builds trust and reduces the risk of surprise invoices or disputes. Another key takeaway is the need for a code of ethics in the industry. The host references the Restoration Industry Association’s Code of Ethics and advocates for a standard of restoring properties to pre-loss conditions using materials of like kind and quality. This principle, dubbed "letting the structure speak," guides contractors, adjusters, and clients toward a shared goal: repairing damage based on its source and extent. By aligning all parties around this standard, contractors can avoid gray areas—like unapproved repairs or inflated invoices—that erode trust. The episode also highlights the contractor’s perspective: the frustration of feeling taken advantage of by clients who benefit from their expertise but don’t commit to the job. To address this, contractors should screen clients carefully and set expectations early, positioning themselves as trusted partners. The host suggests using scenarios like this as training opportunities to refine communication strategies and ensure alignment with clients who value their expertise. Ultimately, getting paid as a contractor requires proactive communication, clear contracts, and ethical practices. By setting the tone early, documenting agreements, and adhering to industry standards, contractors can avoid the pitfalls of surprise invoices and unpaid work, ensuring they get paid—not played.  Last year the Restoration Industry Association (RIA) broke records for total attendance as well as attendance by first-time members. The RIA annual convention and expo will be hosted in West Palm Beach, Florida April 28 -30, 2025. Now is the time for professionals to connect, collaborate, and conquer their shared goals. In this bonus episode, we discuss three special events restoration contractors won't want to miss from this year's annual convention and expo. Get out of your comfort zone with the 50/50 Challenge The restoration industry thrives on strong relationships, and the 50/50 Challenge is here to make networking easier, more effective, and a whole lot more fun. Whether you’re looking to connect with fellow professionals, exchange insights, or explore new opportunities, this initiative is designed to help you meet 50 people from 50 states—one handshake at a time. Learn more about this collaboration between C&R Magazine and The DYOJO.  The Charitable Roast of Pete Consigli Join us for a memorable evening as RIA hosts a hilarious roast of Pete Consigli at the Palm Beach Country Convention Center. Tickets to this lighthearted event include a delicious plated dinner, appetizers, a cash bar, and an unforgettable comedic roast by friends and industry peers. Buy your tickets HERE  Restoration Industry Position Statements As the Restoration Industry Association (RIA) continues their efforts to level the playing field for contractors, there are countless hours of volunteer labor that drive these initiatives. One tangible result from hearing the shared issues of restoration contractors and working toward creating a more sustainable environment are the many position statements published by the RIA. "A position statement is a formal document developed by an organization, such as the Restoration Industry Association (RIA), to clearly articulate its stance on specific issues or practices relevant to the industry. It reflects the collective expertise and consensus of industry professionals and provides information on best practices and operational procedures. The documents are peer-reviewed, including review by relevant third-party stakeholders. Position statements are designed to inform the actions of industry members, support professional conduct, and promote consistency and quality in the services provided by restoration contractors. While they are not legally binding, they serve as authoritative, consensus-based documents." Read more about the RIA position papers. NAICS Code for Emergency Restoration Services The Restoration Industry Association (RIA) is proud to announce the formal submission of a request to the federal government for the establishment of a new six-digit NAICS code—624231: Emergency Restoration Services—as part of the 2027 NAICS review. This initiative, led by the RIA NAICS Code Task Force, a group that originated from the AGA Legislative Task Force, represents a major step forward in securing proper recognition for the specialized and time-sensitive work performed by restoration professionals. Read more on this exciting announcement.  Will a California Court Finally Follow Through? In this clip from The DYOJO Podcast Episode 123, Jon Isaacson dives into a heated legal battle between Tong and State Farm Insurance over a denied water damage claim. While claims games, tricks, and denials is nothing new, the discussion unpacks escalating tensions, including allegations of discovery violations and obstruction by State Farm. Despite a court order to release documents, a protective order protects proprietary details, while policyholders push for sanctions over delays. Jon also highlights the critical role of industry associations, regional events, and educational outreach for contractors navigating insurance work. Plus, get insights on networking, skill-building, and doing the job right—along with a shoutout to Jon’s books and podcast for trades professionals. Watch this 5 minute episode recap, read the blog post from Merlin Law Group, and keep an eye on Tong vs. State Farm. Listen to TDP on Spotify Listen to TDP on Apple Watch TDP clips on YouTube  This clip from Episode 123 of The DYOJO Podcast discusses tips for training team members to minimize the impact of mistakes in the field. In episodes 121 and 122 of The DYOJO Podcast, we delve into the fundamentals of construction project management. While these basics might not be groundbreaking, they are essential: managing a project successfully means keeping it on scope, on budget, and on schedule. These are non-negotiables in the construction industry. For those looking to advance in construction trades or project management, mastering what we call the "Three P's" is crucial for consistent outcomes:
The Role of Management in Career Progression A key lesson from the podcast is the advice given early in one’s career: "Make your boss's job easier." This principle holds true for everyone in the industry; helping your immediate supervisor succeed can lead to mutual benefits. However, it's crucial that this effort is recognized, leading to promotions or at least acknowledgment. If not, it might be time to seek opportunities elsewhere. Transparency and Proactivity One of the core principles discussed on the podcast from the book "P2T: Preparing to Thrive in the Modern Workforce" is the importance of no surprises. If a mistake occurs, it should be communicated immediately to allow the team to address it proactively rather than reactively. This approach not only maintains trust but can enhance it, turning potential negatives into positive outcomes. Real-Life Example: A scenario shared involves a missing lamp which turned out to be broken by a subcontractor. The proactive approach would have been to inform the customer immediately about the accident and propose a solution, rather than hiding the issue, which could lead to loss of trust. Conclusion The DYOJO Podcast emphasizes that while mistakes are inevitable, it's the management of these errors that defines a team. By fostering an environment of transparency and proactive problem-solving, teams can not only mitigate the impact of mistakes but also strengthen client relationships. Looking Forward:
The podcast encourages attendees at these events to expand their networks, suggesting a challenge to meet representatives from every state to broaden one's industry connections. Visit dyojo.com/podcast for more episodes and insights into enhancing your career in construction and project management.  |
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