How important is moisture documentation? It is the key to getting paid for disaster response and property restoration projects large or small. As we continue our discussion regarding Robert Jordan Construction (RJC) versus the Arlington Independent School District (AISD), it would appear a lack of documentation cost this contractor upwards of $1.2 million dollars.
For Episode 96 of The DYOJO Podcast, we will review elements of water damage documentation, including
Hear more on Cliff Zlotnik's recommendations to contractors who want to learn to do things the right way but feel like they have to filter through industry BS in order to do so. Cliff, who has heard it all in his decades of working in this industry, says that filtering through industry information begins with a simple question. He says, “Ask them to explain to you simply. How does it work? Imagine that I'm a six-year-old and explain it to me.” Mr. Zlotnik says if this test was good enough for Albert Einstein it should be good enough for our industry. He continues, “If these people cannot explain it to a six-year-old, they don't understand it themselves.”
If the RJC vs. AISD case intrigues you, please refer to past episodes, including
Episode 92 the DYOJO team and guests introduced the preceding events and the outline of the case currently being litigated in the court of appeals for the second district of Texas. Episode 93 explores the backstory of Robert Jordan and his award-winning construction company. Episode 95 contrasts this case with one out of Puyallup, Washington where a contractor successfully defending their work under contract against a local city that terminated their services.
IN THE DYOJO PODCAST EPISODE 96:
0:00 Moisture documentation for storm response
0:47 Property restoration litigation
4:54 Shorten, not shortcut, your learning curve with Whitney Wiseman
7:08 Moisture mapping with Josh Winton
12:26 RJC vs AISD agreement and documentation with Bebo Crain
23:57 Drying science and training with Cliff Zlotnik
33:49 Cliff on what Lloyd Weaver would say to the modern restorer
36:15 Setting yourself up for success with Cliff Zlotnik
Thursdays are for The DYOJO Podcast - helping contractors shorten their DANG learning curve for personal and professional development.
Property restoration historian and watchdog, Pete Consigli, writes, "Lloyd [Weaver] introduced the first specialty designed Porta Dryer for on-location wet carpet drying. While that might not seem like much in today's sophisticated world, 35 years ago (written in 2007) Lloyd's methodology challenged the rug cleaning establishment and its in-plant wet carpet service." Lloyd Weaver is an icon of the water damage restoration industry, he is the man behind many of the core inventions of the modern age of property restoration as well as an early educator who trained many other industry contributors; as well as butted heads with a few others.
This is an extended clip, with new content, from a prior conversation (Episode 87) with another industry Founding Father, Cliff Zlotnik. Writing for Cleaning and Restoration (C&R) Magazine in March 2007, Pete Consigli identified Martin "Marty" L. King, Lloyd Weaver, Cliff Zlotnik, and Claude Blackburn as the Four Faces on Mount Restoration. This video includes some additional footage with Cliff, Jim Thompson as well as part of our conversation with Lloyd Weaver's two sons and grandson, all of whom are still active in the industry.
Learn more at PropertyRestorationHistory.com
In this video:
0:00 Lloyd Weaver
1:00 Lloyd invents the Porta Dryer
2:50 A discussion with Lloyd's two sons
6:45 Cliff learns water damage from professor Weaver
9:10 Cliff & Lloyd as business partners
11:00 Mr. Weaver learned through trial and error
12:30 Lloyd's restoration industry friends
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Property Restoration History dot com
Industry icon and property restoration founding father Cliff Zlotnik can be heard weekly on the O.G.'s of industry podcasting, IAQ Radio. Among his many contributions to the professional practice of water and fire damage remediation, Cliff developed an anti-microbial product that was ubiquitous in the industry. There was a time when you would be hard pressed to find a carpet cleaning extraction van or water damage emergency response vehicle that didn't have at least one gallon of Microban on the shelf (or rattling around in the cabin).
For this week's episodes of The DYOJO Podcast (#87) Cliff shares a few stories about this product, some historical figures, and a few other nuggets of wisdom that will be of great benefit to intentional restorers.
In this episode
0:00 The DYOJO Podcast Episode 87
5:30 I put that *Microban* on everything
13:00 Cleaning vs. disinfecting vs. sanitizing
24:00 Lloyd Weaver - Restoration Founding Father
28:30 Martin "Marty" L. King - Restoration Founding Father
35:30 Ed York - Founder of IICRC
40:30 Thoughts from Cliff for the modern restorer
The podcast includes clips from The DYOJO Podcast Episode 60 and Episode 81.
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THURSDAYS ARE FOR The DYOJO Podcast INFOtainment to help you shorten your DANG learning curve. New episodes of The DYOJO Podcast are released on Thursdays via video through YouTube and/or audio is distributed through platforms such as Apple, Spotify, Google, etc. READ MORE in The DYOJO Blog
Additional Resources from The DYOJO:
Restoration History - Marty King
The DYOJO Podcast released a clip titled, "Igniter of an Industry - Remembering Martin "Marty" L. King." This phrase was penned by an industry Founding Father recognizing another property restoration historical icon, Cliff Zlotnik. Unfortunately Marty passed away in 2015, but as our good friend Pete Consigli, who is also the technical advisor for PropertyRestorationHistory.com, says,
“Marty had a vision for a new and emerging industry he called “damage repair.” Marty’s life’s work was to see the business of damage repair evolve into a profession. Fifty years after Marty had that dream, the legacy of the restoration industry is in the hands of those he influenced and many of those people are preparing to pass on the stewardship of the industry to the next generation. It is the hope of many that the next generation will take the industry to a place never imagined by the industry’s founders.”
In this video, which originally aired as part of The DYOJO Podcast Episode 85, we talk to John Pletcher. Mr. Pletcher was awarded the 2022 MLK Award at the Restoration Industry Association (RIA) Annual Convention. John shares his fond memories of being mentored by and working with Marty.
Tell me if you've heard this one, Pete Consigli, Cliff Zlotnik, John Downey, Jeff Cross, and Jon Isaacson walk into a bar...
Three episodes of Straight Talk with Jeff Cross include a lineup of:
These guests, and more, were all in attendance for the amazing AEML Winter Break 2022 - The Florida Mold Conference which addressed the topics of Moisture, Mold, Materials, and Methodologies from from an undisclosed location in Deerfield Beach, Florida. Somehow, during the action packed agenda of all star presentation after all star presentation form some of the greatest minds in these interrelated industries, Jeff Cross was able to coerce these guests to join him for his video podcast, Straight Talk.
Controversies Over Water Damage Standards
Cliff Zlotnik and Pete Consigil discussed some of their questions during the development and revisions of the water and mold remediation standards as well as the origins of The Restoration Watchdogs.
From Straight Talk, "Both Pete Consigli and Cliff Zlotnik are dedicated, passionate industry advocates and have spent decades as the industry’s watchdogs. In this segment of Straight Talk!, they discuss how the industry has evolved and the work they have done to help the modern restorer."
The Origins of Cleanfax and the future of CIRI
From Straight Talk, "John Downey calls himself a "formerly important person" but he is far from hanging up his hat and retiring. The founder of Cleanfax is busy with his work as the executive director of CIRI, the Cleaning Industry Research Institute. In this special on-location interview, Downey discusses his work and what he is doing to help promote the value of cleaning."
The Origins of The DYOJO Podcast
From Straight Talk, "Jon Isaacson is the host of The DYOJO Podcast and is known as The Intentional Restorer. In this episode of Straight Talk!, Jon proves to be a challenging guest but an entertaining one at the same time."
What is fire damage chasing?
What is fire chasing? In its broadest application, fire chasing would apply to any contractor showing up to a fire-damaged structure without being invited. In the extreme opposition to chasing a fire damage loss, the detractors would have you believe that the only ethical approach to such a project would be via the invite of the agent, adjuster, and/or the client. This is laughable at best given that so many of these same people likely would lambast preferred vendor or third-party administrator (TPA) work, which is where the majority of these magical invites come from.
Is fire damage chasing good business?
If you turn to the internet for an answer to the question of whether fire damage chasing is ethical or good business practice, you are in for a variety of opinions. Whether you are growing your career or growing your business, you must always remember one key thing – it’s your DANG journey. No one is going to walk it for you. No commenter on social media, no coach, no consultant, no author, and certainly no mediocre podcast host, is going to take the direct hits when you fail or feel the wins as deeply as you do when you succeed.
While it is smart to seek and take in good counsel on any element of business that may be new to you, I think it is important to consider a few universal questions:
The history of fire damage chasing
It’s comical, and lacks historical perspective, for anyone to label fire chasing as ambulance chasing or any other derogatory term. Modern fire fighting as we know it came out of firefighters literally chasing fires and fighting each other for the right to be paid to fight the fire by the insurance company. Let Smithsonian Magazine paint the picture for you,
In a scene from the film Gangs of New York, set in Civil War-era Manhattan, a crowd gathers in the night as a fire breaks out. A volunteer fire department arrives, and then another. Instead of cooperating to extinguish the blaze, the rival fire companies head straight for each other in an all-out brawl as the building burns.
Providing for your family and growing your business is a battle. No one should look down on another person for trying to do either of these things. In my opinion, fire chasing is not a dirty methodology. Obviously, some people do it in less than reputable ways and it is important for members of the industry to address this. Bad actors are bad for your reputation in a local market and the perception of the industry as a whole.
More on the topic of fire damage chasing
This is an excerpt of an article that was published by Cleaning and Restoration (C&R) Magazine, please read the full article for additional information and context.
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