Books by property restoration professionals for skilled trades and insurance claims professionals, The DYOJO Podcast suggested reading list to close 2020 out strong and start 2021 off on the right foot. The key to becoming an Intentional Restorer is to train your mindset and your habits daily; this is The DYOJO Way. Thankfully we have so many great resources, including these titles from professionals within our industry as well as podcasts for and by property restoration entrepreneurs. The 24HR Tech by Andrew McCabe Mr. McCabe has created a Step By Step Manual To Increase Mitigation Profits And Reduce Training Time To Just ONE DAY. This short and easy to read book is intended as a complete training manual for new Water Damage Technicians who wish to quickly learn how to properly document insurance losses involving water damage. Andy developed this process over years of water damage claims experience. He still uses it today in his consulting practice – Claims Delegates.
Get Out of the Truck by Idan Shpizear Idan shares his own story as a means to help entrepreneurs to Build The Business You Always Dreamed About. The book is a quick read. It was designed to either be read from cover-to-cover or as a resource that can be referred to as a business person goes about their process. Idan also speaks as a leader to other people in a position of leadership, distributing the lessons that he has learned as he built and scaled his property restoration business. Whether you are starting out or taking your organization to the next level, Idan shares, “As you work towards growing your company, don’t lose sight of the numbers. But don’t lose sight of these less tangible objectives either.”
Unqualified Success by Rachel Stewart Are you ready to be an unqualified success? Rachel has composed one of the best personal development books that I have read, Her story is proof of concept that you can venture out into something new and bridge The Gap Between Where You Are Now And Where You Want To Be To Achieve Massive Success. If you dare to read this book, you will find that your excuses melt and your obstacles become opportunities. You should feel unqualified but that should in no way stop you from pursing success. “When we are willing to trade in our need to win or succeed for a need to simply learn and grown instead, we open another world of possibility for achievement (p.186).” You are not alone, you have resources and a tribe of fellow unqualified successes rooting for you.
Independent Adjuster's Playbook by Chris Stanley Would you like to own your own business in a recession proof industry? Chris Stanley has created a career map that will take you from having zero experience to getting claims as fast as possible... without the frustration, heartache, and the dreaded waiting. In this conversational and action-oriented book, Chris presents a proven solution and underground playbook that will take from zero experience to working independent adjuster in as little as 30 days. This book is the Step By Step Guide & Roadmap To Becoming A Successful Independent Adjuster.
See the video below which aired as a segment in The DYOJO Podcast Episode 44 with Kevin Hussey of United Fire and Water Damage out of Baton Rouge, Louisiana. The DYOJO Podcast - helping professionals in the skilled trades shorten their DANG learning curve.
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South Sound Connection (SSC) LIVE - Episode 011 SSC LIVE is brought to you by The DYOJO Podcast (thedyojo.com) and All American Restoration Services (Tacoma, WA - allamericanres.com). Tuesday, February 2, 2021 9am PST - LIVE www.youtube.com/thedyojo Guest 1 Tom Steffens, The Drake Cafe, Seattle, WA Etaane, Little Orchid Annie, Seattle, WA The world’s first coffee + plant subscription box is here! The Drake Cafe has partnered with Little Orchid Annies to create an affordable, eco-friendly subscription box perfect for plant and coffee enthusiasts alike! Love coffee and plants? This is the subscription box for you! Featuring Seattle coffee from a rotation of local roasters, a 2" mystery houseplant, and one 7" Bee's Wrap, an eco-friendly alternative for food storage. This box comes with a plant care instruction card and a Roaster spotlight card for that month's partnered local Seattle small business. Get your hands on unique plants and delicious coffee and help support small businesses! Order at littleorchidannie.com Learn more at thedrakecafe.com Join us every Tuesday for SSC LIVE 9am PST - thedyojo.com/ssc Early Air Mover Wars - Claude Blackburn's Dri Eaz vs. Lloyd Weaver's Porta Dryer As a carpet cleaner in the 1970’s, Claude Blackburn noticed a negative trend with his fellow professionals, “Twenty percent of our industry is going out of business every year.” He wanted to find a way to help entrepreneurs like himself to keep themselves working in the slow season. Claude’s first invention was the foam EZ Block which he mailed from his operations center (his garage) for $27 a sheet to cleaners replacing the wood blocks that were common in the industry. Claude Blackburn attended a water damage seminar taught by the second face on “Mount Restoration”, Lloyd Weaver. The “Industry Watchdog” Pete Consigli writing for C&R Magazine in 2007 noted, “Lloyd introduced the first specialty designed Porta Dryer for on-location wet carpet drying. While that might not seem like much in today’s sophisticated world, 35 years ago Lloyd’s methodology challenged the rug cleaning establishment and its in-plant wet carpet service.” Shortly afterwards Claude experimented with his own metal carpet dryer and eventually produced ten units, sent out 24,000 expensive mailers to advertise the product, and only sold four. He was contemplating abandoning the idea. Claude shares an interesting story about the device that would become the flagship of his company and an interaction with Mr. Weaver. At an industry trade show in Vancouver, Washington, Lloyd didn’t take kindly to Claude’s creations and publicly challenged him. While he physically shook the meek mannered innovator from Mt. Vernon, he also rattled his entrepreneurial spirit and only deepened Claude’s commitment to making his then fledgling invention work. With the arrival of an unlikely partner, Harlan Wright, Mr. Blackburn developed the first fiberglass molded air mover for the carpet cleaning and water damage restoration industry in the early 1980’s. As Claude innovated products, he also developed methods for training contractors to utilize these evolving water damage tools in a manner that could be repeated across the country. Consigli recounts, “Claude was sometimes mocked for pricing his seminars under $100. But he knew exactly what he was doing; he consistently played to packed rooms, while the attendance of others’ seminars dropped off.” Claude wanted to help his fellow professionals to shorten their DANG learning curve and offered water damage training courses at pricing significantly lower than his competitors. Mr. Blackburn also wrote the Carpet Cleaner’s Guide to Water Damage Restoration which he marketed via a dual sided mailer which promoted the popular EZ Blocks on the other side. Both sold really well, enabling Claude to further invest in innovation. Our industry is full of stories of trial and error and Claude was no stranger to this process. He shared on IAQ Radio Episode 473 that he ran his company by the 51% rule, “As long as I was right 51% of the time, we had a shot at staying in business.” When Claude sold Dri-Eaz in 2006 it had:
Hear the rest of Claude Blackburn on The DYOJO Podcast Episode 47 “The Found of Dri Eaz Life Before, During, and After Property Restoration.” The term “Founding Father” comes from the March 2007 cover of Cleaning & Restoration Magazine. Pete Consigli wrote an article titled The Four Faces on Mount Restoration wherein he said this about Claude’s entrance into the carpet cleaning profession, “In the mid to late 1970s, Claude was a struggling young father and carpet cleaner with two little mouths to feed. With only $35 dollars in the bank, he moved his family to Skagit County, Wash., about 60 miles north of Seattle. After paying $27 (of the $35) for a partial rent payment on his apartment, he had $8 to fill the refrigerator. He had no choice but to get out and knock on some doors; he needed money and he got it by cleaning carpets.” His story reinforces the truth that there are no substitutes for hard work in this industry which has been built up by people both willing to try something new and willing to share what they have learned by trial and error. Mr. Blackburn’s first invention, a high density foam block that he would mail to cleaners nationwide and thereby founding Dri Eaz from his basement. Out of fear of being copied by others he set out to create his first air mover. Claude shares an interesting story about the device that would become the flagship of his company that would grow into the industry leader for water damage restoration equipment. The man credited with creating the first air mover, Lloyd Weaver, publicly challenged Mr. Blackburn which only deepened his commitment to making his then fledgling invention work. Pete writes of Lloyd, the second face on Mount Restoration, “Lloyd introduced the first specialty designed Porta Dryer for on-location wet carpet drying. While that might not seem like much in today’s sophisticated world, 35 years ago Lloyd’s methodology challenged the rug cleaning establishment and its in-plant wet carpet service.” With the help of Harlan Wright their plastic mold prototype was developed in the early 80’s. Claude noticed a negative trend with carpet cleaners, “Twenty percent of our industry is going out of business every year,” and wanted to find a way to keep entrepreneurs like himself working in the slow season. As he innovated products, he also developed methods for training contractors to utilize the tools in a manner that could be repeated. Consigli notes, “Claude was sometimes mocked for pricing his seminars under $100. But he knew exactly what he was doing; he consistently played to packed rooms, while the attendance of others’ seminars dropped off.” Claude wanted to help his fellow professionals to shorten their DANG learning curve. In addition to providing greater details about his journey in water damage restoration, Claude shared some interesting principles that transformed his business while a guest on IAQ Radio (Episode 473). Mr. Blackburn and a third member of the Founding Fathers Quartet, Cliff “The Z Man” Zlotnik discuss the evolution of the industry. Claude discussed the benefits of profit sharing, “That decision made me the most money of anything I ever did. Most other business owners are afraid to share the financials, I made more money in the five years after implementation than in all the years before.” When Claude sold Dri-Eaz in 2006 it had:
The opening segment of The DYOJO Podcast goes into some depth regarding Claude’s post retirement activities which include efforts to elevate pickleball to an Olympic sport. A local paper dubbed him The Pickleball Philanthropist. South Sound Connection (SSC) LIVE - Episode 008 - Part B SSC LIVE is brought to you by The DYOJO Podcast (thedyojo.com) and All American Restoration Services (Tacoma, WA - allamericanres.com). Tuesday, January 12, 2021 9am PST - LIVE www.youtube.com/thedyojo Guest 2 Korbett Mosesly - Creator of Success Factors and Founder of Mosesly Consulting (Tacoma, WA) Korbett was our inaugural guest and returns to tell us how his game Success Factors is doing now that copies are being distributed. We will also discuss what 2021 looks like for Tacoma Publishing. tacomapublishing.com Korbett shares his thoughts on:
You can tell Success Factors was designed by a father who wants to pass his knowledge and curiosity on to his sons as it does a wonderful job of drawing out discussions related to life, career, goals, and financial literacy:
The DYOJO publication announces book number two, Be Intentional: Culture, which is now available from Amazon via Kindle and paperback. This is a collaborative work with authors who are professionals in various industries. The reader knows a bad culture when we they it, yet it may not always lend itself to clear definitions. One common factor in the mindset and habits that lead to enhancing a strong and productive culture are these truths:
Therefore, developing, adapting, and caring for your culture is vital to your vitality as an organization. Your input of time, effort, and resources towards developing an intentional culture is directly linked to achieving optimal business outputs. Be Intentional: Culture digs into this subject matter, asking the question: What are some of the small things that have helped to enhance, or undermine, culture in the experiences of our talented group of authors? Contributor Bio’s (in alphabetical order): Acuff, Tiffany Technician, Property Restoration Technician with experience in water mitigation, fire mitigation, mold remediation, contents packing and cleaning, and tarps. Can take a customer from initial loss and lead them throughout the process to the end. I also have experience with back-end tasks, such as getting the proper paperwork and communicating in office with estimators and project managers. LinkedIn - www.linkedin.com/in/tiffany-acuff-21a525157 Blevins, Michelle Editor in Chief, Restoration and Remediation Magazine Award-winning journalist and communications specialist dedicated to top-notch, innovative writing to promote my company's brand while fostering strong B2B relationships and spreading knowledge among readers.
R&R is the leading publication for professionals in the restoration and remediation industry. As the thought leader in the restoration world, R&R provides expert information on a variety of topics including forensic restoration, drying, software, thermal imaging, moisture meters, media blasting, and much more. “Be yourself; everyone else is already taken." - Oscar Wilde LinkedIn - www.linkedin.com/in/michelle-blevins-821bab22 Author page at R&R - www.randrmagonline.com/authors/2080-michelle-blevins Michelle Blevins was a guest on The DYOJO Podcast Episode 25 Draeger, Luke Outside Sales, Aramsco Outside sales representative for the largest supplier to the abatement and mitigation industries. Specifically, I have extensive knowledge of equipment and supplies pertaining to the disaster restoration field, ensuring I bring a high level of service to Aramsco's valued customers. A·nom·a·ly: "Something that deviates from what is standard, normal, or expected." I think this word - "anomaly" - describes me well. An English major with a heart for higher education, I found myself through a series of coincidences in the field of disaster recovery. For eight years, I supervised and performed mitigation services in homes and businesses, encountering losses large and small. After nearly a decade of 2am phone calls, dealing with insurance claims, consoling homeowners, and swimming in lots and lots of raw sewage, I found I was ready for another challenge. Through yet another coincidence, I found myself interviewing for the manager job at Interlink Supply of Seattle. The position proved to be one of the most challenging and rewarding of my professional life. Following the acquisition of Bridgewater (Interink's parent co.) by Aramsco, I am taking on a new challenge as restoration sales manager for the Seattle region. My approach to sales is unique. We hear all the time that sales is all about relationships, which is certainly true, and I greatly enjoy the relationships I'm able to cultivate each day, but I also think sales is about caring. I think sales is a lot about listening and responding with the heart of a teacher. My truest passion is for writing. I maintain a blog at legionwriter.com, where I attempt to publish musings at least a few times a month. I also enjoy teaching others to write. I volunteer as a tutor through the King County Libraries. Some day, that novel I've been pecking away at for six years will see the light. Some day. LinkedIn - www.linkedin.com/in/luke-draeger-892b4022 Website - www.legionwriter.com Isaacson, Jon Host, The DYOJO Podcast & author, Be Intentional: Estimating For nearly 20 years Jon Isaaacson, The Intentional Restorer, has exemplified consistent achievement in leadership roles within the skilled trades including property restoration, construction, and abatement. As a business coach, Jon is able to assess issues, identify creative solutions, and implement processes that drive long term success in an organization. You can read his monthly column, The Intentional Restorer, in Restoration and Remediation Magazine (R&R). Jon regularly speaks, writes, and consults through his organization The DYOJO. He is the host of The DYOJO Podcast and recently published his first book Be Intentional: Estimating. LinkedIn - www.linkedin.com/in/jon-isaacson-izvents Website - www.thedyojo.com The Intentional Restorer monthly column - www.randrmagonline.com/topics/4576-the-intentional-restorer The DYOJO Podcast - www.thedyojo.com/listen Lavender, Lisa Chief Operating Officer (COO), Restoration Technical Institute (RTI) and Berks Fire Water Restorations, Inc. Restoration Professional that is passionate about serving others. As Chief Operating Officer of a full service restoration company and training center, manages daily operations so as to deliver services that have a positive meaningful impact on the lives of others. RTI Oversees operations of Technical Training center serving restoration, insurance, construction, cleaning and related technical industries. We BELIEVE in inspiring happiness, pride, and innovation in others. Berks Oversees the day to day operations of Berks Fire Water Restorations, Inc.℠, a local provider that specializes in the restoration and reconstruction of residential and commercial properties damaged by fire, mold, sewage, smoke, storm, water, wind, or any other damage. Our complete restoration approach involves the coordination and supervision of every facet of the project, ensuring the best possible service. We deal directly with the insurance provider, helping to satisfy the needs of the property owner. We are fully staffed with a team of restoration technicians, carpenters and tradesmen, providing 24 hour/7 day emergency service with a one hour response time. LinkedIn - www.linkedin.com/in/llavender Restoring Success monthly column - www.randrmagonline.com/topics/4578-restoring-success Lisa Lavender was a guest on The DYOJO Podcast Episode 36; you can read her monthly column Restoring Success in Restoration and Remediation Magazine (R&R) McCabe, Andrew Large Loss Claims Consultant & Xactimate Estimator, Claims Delegates & author, The 24 HR Tech Andy has spent 20 years in the property damage restoration industry. He is an experienced water damage expert and licensed claims adjuster. He specializes in property damage insurance claims resolution and complex building envelope issues. Andy settled in Bend, OR which serves as his base of operations for national consulting operations. "The simplest solution is the best solution." - Andy's derivative of Occam's Razor Everyone has their own way of doing things. I'm always looking for the "right" way. That isn't always the popular choice. I would rather "get it right" than to be right. I'm poised to set the world on fire. I've been burnt along the way, but that just builds character. Don't you think? I'm a property and casualty (P&C) claims expert, licensed property adjuster and Xactimate professional. I have served as an expert witness and appraiser in contractor disputes and insurance claim arbitration situations. My favorite thing is public speaking and education. I love to teach and inspire folks to be their best. LinkedIn - www.linkedin.com/in/andymccabe Website - www.claimsdelegates.com Andrew McCabe has been a guest on The DYOJO Podcast Episode 5 and 37 (Pro vs. Joe 009) Nunery II, Leroy, Dr. Founder & Principal, PlūsUltré LLC PlūsUltré LLC Background and Qualifications PlūsUltré’s mantra of “Inspiration. Imagination. Innovation” reflects our approach to enhancing the strategic and operational capacities of educational, non-profit, and entrepreneurial entities. Our breadth of experience and competence is demonstrated through inspired, objective, and creative problem-solving. Our clients engage us because we think and act objectively and critically, and with their interests in mind.
LinkedIn - www.linkedin.com/in/ldn2educate Website - www.plusultrellc.net Pasmanick, Elan Mobile Equipment Repairs, Born to Repair My mission is to transition the damage restoration industry to inhouse equipment repairs. Providing mobile equipment repairs for water damage equipment such as air movers and dehumidifiers. Born to Repair is also able to provide phone and video consulting to assist people outside of his service area. Elan is preparing an online repairs seminar as well. Website - www.facebook.com/borntorepairsd Check out Elan Pasmanick’s water damage equipment maintenance and repair Tip of the Week as a regular feature on The DYOJO Podcast. Princeton, David Principle Consultant, Advocate Claim Service Specializing in Contract Analysis & Risk Management. Results-focused strategist with 16+ years of progressive career growth in the Insurance and Risk Management field. Tenaciously persistent in determining and attaining optimal outcomes. Astute negotiator. Background includes value-added, comprehensive expertise in analyzing insurance contracts, claim practices, and managing complex claims. Advocate Claim Service was founded to provide policyholders with a dedicated claim professional to develop a comprehensive claim presentation strategy. While ACS does not sell insurance, we do make it work for you. ACS's Principle Consultant, David Princeton, has resolved disputed claims resulting in total resolutions in excess of $25,000,000. Specializing in the strategic presentation of claims, Advocate Claim Services looks to aid businesses in the presentation and resolution of doubtful and disputed claims. Our brand of advocacy focuses on the challenging claims that threaten to disrupt our clients' ability to do business. LinkedIn - www.linkedin.com/in/davidrprinceton Website - www.advocateclaimservice.com David Princeton was a guest on The DYOJO Podcast Episode 1, 32 and 35 (Pro vs. Joe 007 and 008) Stanley, Chris Founder, IA Path & author, Independent Adjuster’s Playbook (and many more) We help new adjusters get to work in 90 days with our online adjuster mentorships. Most new adjusters struggle to meet hiring companies' experience requirements and have no way of getting started. At IA Path we created a mentorship program that gets the experience requirements waived with over 20 companies so you can start working in the next 90 days. LinkedIn - www.linkedin.com/in/iapath Website - www.iapath.com Chris Stanley was a guest on The DYOJO Podcast Episode 38 Watkin, Jeremy Director of Customer Experience and Support, NumberBarn Proven visionary leader, seasoned manager, and lifelong learner experienced in building both customer service teams and customer experience programs. Capable of creating a customer service operation from scratch and technically savvy enough to scale it with a rapidly growing business.
LinkedIn - www.linkedin.com/in/jtwatkin Website - www.customerservicelife.com Jeremy Watkin was a guest on The DYOJO Podcast Episode 42
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