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Better project management outcomes

11/12/2021

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New book for project managers
As a project manager, success in your role will often be judged by your competency in these twelve overlapping functions:
  • Project scope
  • Job budget
  • Worksite timelines
  • Production rates
  • Job costing
  • Employee development
  • Subcontractor acquisition
  • Resource management 
  • Communication 
  • Quality control 
  • Customer experience 
  • Portfolio profitability 
People in a position of leadership are judged by bringing money in and making money on that money. We will discuss some of the differences between revenue and profitability later. For now, I want to focus on those factors that lead to profitability, namely the mastery of people skills with project management and customer satisfaction. 

Of the twelve items listed above, all of these require building a team to help you achieve these goals. There is so much focus on the numbers, when it's the people, particularly the people directly interacting with your clients, that facilitate profitability through doing things right, doing them efficiently, and putting a touch of excellence on what your company does. 

Charles Cassani was the recipient of the distinguished Martin L. King Award for 2020. This award is presented to individuals who are recognized for their exceptional service and dedication to the restoration industry. Charles notes that more emphasis should be placed on the PM process. “I recognized back in the late 1990’s that my best project manager needed a coordinator/assistant to record and document his activities.” 
 
Charles began adjusting the way his company approached the roles and responsibilities of a project manager. By distributing the load they saw better outcomes.  “In our company,” continues Mr. Cassani, “We support PMs with project coordinators, billing support administrators who proof and coordinate billings with TPAs, TPCs, and Customer Relations Specialists.” With competent help project managers are better able to service the customer and achieve the company goals. 

We expand on these pinciples in my new book, So, You Want To Be A Project Manager? Mindset and Habits for Growth. Mr. Cassani contributed these insights and shared this early review of the book, "I liked most of what I read." You can purchase the book in Kindle, Paperback, and Hardcover through Amazon. 
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    Author

    Jon Isaacson, The Intentional Restorer, is a 19 year veteran of the property restoration industry and a business coach through his organization The DYOJO. 

    Book #4 - COMING SOON - How Not To Suck At Estimating. Developing  estimating habits to achieve better project outcomes. 

    Book #3 - So, You Want To Be A Project Manager? is designed to help contractors with the mindset and habits for success in this role. 

    Book #2 - Be Intentional: Culture, is a collaborative publication discussing how the small things enhance or undermine your efforts to build a thriving culture. 

    Book #1 - Be Intentional Estimating, is the 5 star rated book that helps estimators produce more consistent outcomes in the insurance claims process. 

    ​Jon is the host of The DYOJO Podcast, helping the skilled trades to shorten their DANG learning curve for personal and professional development. 

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