Chris Stanley, prolific writer and founder of IA Path, joins The DYOJO Podcast to discuss claims from "the other side"
Chris went from never having changed his own oil to learning automotive appraisal and claims adjusting. His father-in-law became the Mr. Miyagi to his Daniel-Son (this is a Karate Kid reference for our younger audience), teaching him the ways of the independent adjuster.
Topics for The DYOJO Podcast Ep. 38 include:
Question #1 - What do contractors not understand about the claims adjusting process?
Chris shares that this is a people business. He says the key is to understand and learn to optimize "the box" that all parties are working with to increase claims collaboration.
"You can shear a sheep multiple time but you can only skin it once." How do you make 100's of dollars over several claims than trying to make a 100 dollars on one claim.
Often this starts with understanding what the hot button items are for the carriers and adjusters that you work with. Communicate with them to learn what their box is so that you optimize your approach to those common items. As you come across unique scopes of work, communicate with all parties to determine an approach that will work for all.
The pair also discuss the trap of a "nice" adjuster, building upon Jon's article from The Intentional Restorer (R&R) in October 2020 - Goldilocks the Adjuster and the Three Estimator Bears.
As Chris was considering getting out of insurance all together, he started documenting what he had learned. He tried a new business venture and failed, but a woman who made $100k plus annually selling sewing patterns encouraged him to formulate his knowledge into a service for people looking to make a career with appraisals and adjusting.
Chris shares his recommended strategy for training:
Jon shares his outline for training:
Chris Stanley collaborated with John Bachman to write Insurance Company Adjusters Playbook. They are offering a free copy of the book to anyone who is unemployed and interested in pursuing a career in insurance adjusting.
Mr. Stanley has written 8 books in his professional series for the insurance industry as well as several children's books co-authored by his own kids and several devotionals for those seeking to develop spiritually.
Jon and Chris share a desire to help growth minded professionals and those in a position of leadership to shorten their DANG learning curve. The DYOJO Podcast is the INFOtainment podcast for the skilled trades.
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