Jon Isaacson makes an appearance on AdjusterTV

Jon Isaacson made an appearance on AdjusterTV with host Mathew Allen to discuss advice for new adjusters on how to deal with contractors - from a contractor. The relationship between an independent adjuster and a restoration contractor can be beneficial to all parties working on an insurance claim. While these parties may be on opposite sides of the issue, there are many aspects of their roles and responsibilities that overlap. In addition to learning Xactimate for claims estimating and negotiation skills with contractors, Jon shares how success in the claims process relates to the development of our mindset and habits.

Many of the principles that Jon shared are included the article Jon wrote for ClaimsPages titled, The Mindset and Habits for Estimating Success as a New Independent Adjuster. Some of those items to shorten your DANG learning curve include:

• Develop a process to help you consistently capture thorough data relevant to the claim.
• Create and/or refer to a database of carrier guidelines (most adjusting firms have these resources).
• Internal review can help you to get ahead of rejections. Especially for larger or higher end claims, have people in your network that you can utilize to get a second set of eyes on your estimate.
• There are third party services that can provide you with an instant review and suggestions for items you may have missed, and may also provide carrier profiles which help you identify common items specific to that organization.

For further reading, contractors and adjusters alike will find value in Jon's book Be Intentional: Estimating.