They call Jon Isaacson "The Intentional Restorer", but our guest David Princeton of Claim Advocate Service, proves why Jon is not called "The Factually Accurate Restorer".
This is the second half of a discussion with David for Pro vs. Joe 008, following Pro vs. Joe 007 (aka The DYOJO Podcast Episode 32).
For this discussion, David, Jon and co-host Bryan Close review some of the recent cases involving COVID-19 insurance claims disputes between carriers and their clients. David draws deep from his well of insurance nerdery to drop some knowledge on the audience on what he knows of these recent proceedings.
As always, we have a good time while learning a thing or two. The DYOJO Podcast is the INFOtainment podcast for the skilled trades. David Princeton has become a personal and professional friend and his company Claim Advocate Service provides a valuable ally for home and business owners who are struggling to work through doubtful and disputed claims.
The DYOJO Podcast - the INFOtainment podcast for the skilled trades. Helping you shorten your DANG learning curve. WATCH on The DYOJO Youtube or LISTEN on Apple and/or Spotify. Please subscribe, like and share with your network.
Hosts & Guests:
When you start a construction business, it is critical to get your pricing right. The DYOJO can help with coaching, training and estimating.
Skilled at trades, struggling with business
John Doe has been working hard for “the man” for the last ten plus years and he realizes that he’s making a lot of money for someone but it sure isn’t him. Mr. Doe begins thinking about what it would look like if it was his name on his sweat soaked t-shirt. What if the customer were writing the checks to John Doe Construction? Even in a season of unrest, there are plenty of opportunities for growth minded professionals who are ready to take the leap into entrepreneurship. Reaching your dreams starts with developing the right mindset and habits to succeed.
The motivation to go out on your own
How does the blue collar nursery rhyme go, “Boss makes a dollar, I make a dime, that’s why I poop on company time.” The difference between the dream of owning your own business and making it a reality is putting action behind your thoughts. Some people do this the smart way and start to build a side hustle until they feel they have something strong enough to sustain them going out on their own. Others jump into the deep end with no safety net. The problem many new entrepreneurs face is that they don’t know what they don’t know about the business side of things. When you’re on your own, you have to provide your own toilet and buy your own toilet paper.
You bought a job not a business
At the startup stage, many contractors feel like “beggars can’t be choosers” and they take anything they can get even if they know the project is light on profitability. There is a process of moving from pennies to quarters as you scale up the quality of your clients. At the core of your business you must understand what Michael Gerber outlines in his popular book, The E-Myth, ““If your business depends on you, you don’t own a business—you have a job. And it’s the worst job in the world because you’re working for a lunatic!” You need to decide whether you are going to be a sole proprietor and charge a premium for your high quality work so that you can build a future for yourself. Or, you need to operate like a business and charge enough to build a team.
Build a foundation for your future
The skilled trades person who takes the gamble on themselves to start their own business often has to learn business by trial and error. Where many of these errors start in construction is not properly charging for your services. You have to learn how to price yourself right for your market, in relationship to your hard costs (overhead) and with your vision in view (profit) so that you can achieve your dream, not just own your nightmare. The right mindset and habits for estimating are critical to your success, which are topics that Jon Isaacson, The Intentional Restorer, takes head on in his latest book Be Intentional: Estimating.
Master the tools that make sense for you
As you build your business, it is helpful to have standardized systems that help with checks and balances so that you are not just going with your gut on every decision. In construction the standard has been resources such as RS Means, which provides pricing guidelines for trades, services and regions. Another option, which is common in insurance claims, Xactimate provides tools for contractors to enable them to write consistent estimates while also producing production plans, budgets for materials as well as targets for labor and duration.
The value of mindset and habits as an entrepreneur
Whether you are a startup or have been operating for some time, if your business is struggling to be profitable, you may need to look no further than your estimates to start fixing your business problems. You may think this is an oversimplification but think about all the stress that a bad estimate places on your process, your production and your profits. A poorly written estimate leads to poorly structured production plans which leads to poor execution, unhappy customers, frustrated teams and sinking profits.
To quote from Be Intentional: Estimating, “Strong estimating mindset and habits will help you to provide resources to invest in your process so that you can identify issues, resolve them, repeat and build upon your success.” Clear communication via developing strong internal processes for core aspects of your business such as estimating, will help business owners to be more efficient, reduce scope creep and produce quality revenue.
Start your process with the right mindset and habits as they will be hard to change down the road. Set yourself up for success by successfully setting yourself up to succeed. If the end product is causing dysfunction, track your way back to the start of the project and fix your structure by starting with your estimating process.
This article was originally featured in Restoration & Remediation Magazine (R&R) as a feature in my monthly column - The Intentional Restorer.
The DYOJO Podcast Episode 34 - Idan Shpizear, CEO of 911 Restoration "The Fresh Start Company" discusses:
Idan is a big believer in the importance of the customer experience and is working hard to ensure his growing franchise embraces "The Fresh Start" values as they assist clients with water and fire damage restoration. His upcoming second book will likely be titled, The Struggle is Real, and will address the reality of the on-going pressure to build and maintain a business. Once you Get Out of the Truck you will need perseverance to Stay Out of the Truck!
Listen for the opportunity to win a FREE iPad from our sponsor Xcelerate Restoration Software.
Guests and Wardrobe:
Stephen Harrington, of Cross Insurance and The Diva of Insurance, joins us to discuss:
Listen to The DYOJO Podcast Episode 33
Stephen is an insurance nerd, specializing in data cleaning and recovery in addition to working full time as the Chief Operations Officer for Cross Insurance. We discuss how positive the results can be when those in a position of leadership create a culture of trust and allow their team members to engage their roles and responsibilities with creativity in the workplace.
The DYOJO Podcast Episode 33 Includes:
The DYOJO Podcast - The INFOtainment podcast of the skilled trades, helping you shorten your DANG learning curve for professional development. You can watch TDP on Youtube or listen on Spotify or Apple.
We are excited to have our first guest ever on The DYOJO Podcast, David Princeton, joins us for a hearty discussion for Pro vs. Joe Episode 007.
THE DYOJO PODCAST EPISODE 32:
What is the difference between a public adjuster and a claims advocate. David Princeton of Claim Advocate Service joins Bryan and Jon on The DYOJO Podcast to answer this question and more. In short, David shares that a public adjuster works with a client on a covered property insurance claim while a claims advocate helps those clients who have doubtful or disputed claims.
David shares some great tips to help home and business owners deal with the claims process. When a client is dealing with a claim, they should understand that they can ask their representatives why they are asking certain questions prior to answering them. Often times coverage issues can be the result of a miscommunication on the part of one of the parties of the claim.
Jon and Bryan also ask David his perspective on restoration contractors charging for estimates as well as how property restoration professionals stay out off trouble when advising on a claim. Mr. Princeton shares some great insights which include screening your clients, clarifying the process and communicating your value.
RECENT GUESTS & TOPICS OF THE DYOJO PODCAST:
The DYOJO Podcast - The INFOtainment podcast for skilled trades professionals.
Jon Isaacson, The Intentional Restorer, is an 18 year veteran of the property restoration industry and a business coach through his organization The DYOJO.