Technology is creating opportunities for insurers and contractors to consolidate resources for all parties to a claim. While many claims professionals are familiar with the concept of 360-degree scan and/or photographing technologies, I meet many who do not know how to utilize these resources. My goal with this article is to share how 360 scanning can help expedite claims collaboration.
Expedite claims collaboration with technology
In property damage claims, thorough data capture is essential. We know that a picture speaks a thousand words, so what is the value of a 360 capture that can be reviewed by anyone with access? All claims professionals are familiar with the awful feeling when they don’t have the one picture that they need to support a claim-related item. With the tools I mentioned, you can take a screenshot of any area in question that was not previously captured. If an adjuster and a contractor are negotiating a claim, they can both access the scanning resource and discuss claims items with the benefit of a three-dimensional room-by-room review.
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